Girona Pyrenees Waterpark Holidays

The room was fantastic. So spacious!

Room for as clean. Was disappointed that the fridge shown in photos was packed with extra cost snacks. Would have been nice to have room in the fridge and access to a microwave in the lobby or eating area? I was told be a staff member that there was no access because management wanted customers to keep buying food.

Fireplace was lit and what I mean is “ it was awesome”

Room very nice but not very well designed. Bed and couch on a riser- not the floor- requiring a step up to get to each. Everytime you got up at night- a light would come on and stay on for 10 minutes. Safety so you don’t fall- but should we really have a bed on a riser? Found the light on disruptive to getting back to sleep. Very dark room- not well lit at all. No makeup mirror Slippery marble floor shower- ask for a rubber mat- which we finally got the day before our stay ended Great access to pool and beach Great service in hotel and beach Great service from the house car Very pleasant staff Mini bar beverages not cold- required ice to chill No ice machine- but they brought the ice to you if you called and requested Nice roof top pool but music was too loud to enjoy. Could not eat at Watr restaurant - roof top-due to the loud music Reserved a shower room to freshen up after check out our last day- but did not get one- had to use the gym for getting cleaned up for our flight- lot of disorganization around this entire situation. No one ever offered and explanation on what happened- did not have time to investigate- trying ti get to airport. Great location and vibe- we enjoyed our stay but would not stay here again.

Slow check in. Room I got assigned initially was already occupied which created an embarrassing encounter. Ordering room service was like ordering takeout…..not what I would expect at a Conrad.

Room very nice but not very well designed. Bed and couch on a riser- not the floor- requiring a step up to get to each. Everytime you got up at night- a light would come on and stay on for 10 minutes. Safety so you don’t fall- but should we really have a bed on a riser? Found the light on disruptive to getting back to sleep. Very dark room- not well lit at all. No makeup mirror Slippery marble floor shower- ask for a rubber mat- which we finally got the day before our stay ended Great access to pool and beach Great service in hotel and beach Great service from the house car Very pleasant staff Mini bar beverages not cold- required ice to chill No ice machine- but they brought the ice to you if you called and requested Nice roof top pool but music was too loud to enjoy. Could not eat at Watr restaurant - roof top-due to the loud music Reserved a shower room to freshen up after check out our last day- but did not get one- had to use the gym for getting cleaned up for our flight- lot of disorganization around this entire situation. No one ever offered and explanation on what happened- did not have time to investigate- trying ti get to airport. Great location and vibe- we enjoyed our stay but would not stay here again.

Room for as clean. Was disappointed that the fridge shown in photos was packed with extra cost snacks. Would have been nice to have room in the fridge and access to a microwave in the lobby or eating area? I was told be a staff member that there was no access because management wanted customers to keep buying food.

Staff are great but the bed and pillows were uncomfortable. Especially the pillows they are horrible. I had to use a towel as my pillow. Other hotels have feather pillows that are far more comfortable. It would be nice to have a choice. For this reason we won’t return. It’s too bad because everything else was nice.

Room for as clean. Was disappointed that the fridge shown in photos was packed with extra cost snacks. Would have been nice to have room in the fridge and access to a microwave in the lobby or eating area? I was told be a staff member that there was no access because management wanted customers to keep buying food.

The sheets had stains on the when we arrived. The room was outdated but for the price we did kind of expect that. I was told we would have to pay extra for any additional sheets however when I told them they had already started out looking dirty they finally gave us new, but that was several nights into the stay. Most staff didn't speak english so there wasn't great communication or friendliness. It was nice to have the pool and beach within walking distance. Windows would open but no screens which was disappointing because if you wanted fresh air there was a fear of birds flying in. We also had a decent leak from our AC unit running down through the drywall causing it to bubble up and pool on the floor which caused me to slip and fall.