Caribbean Islands Waterpark Holidays

There's a problem with the housekeeping. They were supposed to clean our room every day. We complained about it several times, but they never did it, until the last day, when they did the bed, but nothing more. It was really disappointing.

The hotel was beautiful, however there were a few details that were overlooked and some water issues. The whole week we were there we did not have hot water in the shower and were told it was because of the high occupancy. There were also some basics in the room that were missing such as wineglasses, corkscrew and when we asked we were told there would be a delivery charge to get them. The bathrooms at the beach/pool that are shared with the Reef were out of order because they had low water. Garnishes on drinks were missing some days because they “ran out” and it often felt overcrowded with cruise ship guests. The staff however were very friendly and helpful.

We stayed in the Royal Tower (west) on the 17th floor with an ocean view. The view was amazing! Upon check-in, the staff was so kind, helpful and welcoming. The grounds are beautiful, aquariums amazing and the rooms and property were very clean. Staff: They were hit and miss on whether they were kind and helpful. Our daily housekeeper was so kind and warm. We loved seeing her each morning. As for restaurant staff, I feel like the automatic 15% tip does not do anything for the customer. majority of the restaurant staff gave the impression they were annoyed you were there. Some staff were great, but the ones who made it very clear they were unhappy made our dining experiences vastly different. Especially when we spend on average $800 a day on food and beverage. It was expensive! Which we were prepared for. We ate at the finer dining places and ordered/drank what we want. Waterpark: There was not one day we were there that all the slides were open. If you asked any of the attendants, they told us to find a manager because they don't know when the closed slides would be open. They were very annoyed when we asked. Pools: These are very well kept, and we had no problem getting chairs each day. Yes, the front row was all taken, but we were always able to find chairs somewhere.

The hotel was beautiful, however there were a few details that were overlooked and some water issues. The whole week we were there we did not have hot water in the shower and were told it was because of the high occupancy. There were also some basics in the room that were missing such as wineglasses, corkscrew and when we asked we were told there would be a delivery charge to get them. The bathrooms at the beach/pool that are shared with the Reef were out of order because they had low water. Garnishes on drinks were missing some days because they “ran out” and it often felt overcrowded with cruise ship guests. The staff however were very friendly and helpful.

There's a problem with the housekeeping. They were supposed to clean our room every day. We complained about it several times, but they never did it, until the last day, when they did the bed, but nothing more. It was really disappointing.

The hotel was beautiful, however there were a few details that were overlooked and some water issues. The whole week we were there we did not have hot water in the shower and were told it was because of the high occupancy. There were also some basics in the room that were missing such as wineglasses, corkscrew and when we asked we were told there would be a delivery charge to get them. The bathrooms at the beach/pool that are shared with the Reef were out of order because they had low water. Garnishes on drinks were missing some days because they “ran out” and it often felt overcrowded with cruise ship guests. The staff however were very friendly and helpful.

We stayed in the Royal Tower (west) on the 17th floor with an ocean view. The view was amazing! Upon check-in, the staff was so kind, helpful and welcoming. The grounds are beautiful, aquariums amazing and the rooms and property were very clean. Staff: They were hit and miss on whether they were kind and helpful. Our daily housekeeper was so kind and warm. We loved seeing her each morning. As for restaurant staff, I feel like the automatic 15% tip does not do anything for the customer. majority of the restaurant staff gave the impression they were annoyed you were there. Some staff were great, but the ones who made it very clear they were unhappy made our dining experiences vastly different. Especially when we spend on average $800 a day on food and beverage. It was expensive! Which we were prepared for. We ate at the finer dining places and ordered/drank what we want. Waterpark: There was not one day we were there that all the slides were open. If you asked any of the attendants, they told us to find a manager because they don't know when the closed slides would be open. They were very annoyed when we asked. Pools: These are very well kept, and we had no problem getting chairs each day. Yes, the front row was all taken, but we were always able to find chairs somewhere.