Caribbean Islands Waterpark Holidays

Overall, it was a great experience! The atmosphere and amenities were excellent, and I would definitely rate it 10 stars if I could. The only downside was the staff at the bars—unfortunately, they came across as mostly unfriendly and a bit slow with service. A few things to keep in mind for future guests: You need to make reservations at the restaurants ahead of time if you don’t want to risk going hungry. A 15% service fee is automatically added to everything. This is understandable, but because of it, staff don’t seem motivated... This is a cashless property. We brought cash to avoid foreign transaction fees, but could only use it at the casino or in shops. With friendlier service and better communication of policies, this place could easily be a perfect 10-star experience!

We have been to other resorts in Punta Cana and have had such different experiences when it came to service. No body seemed to care about us here and the service was not friendly.

Staff was excellent. Getting around you can use the shuttle but you may have to wait a bit.

Habitaciones muy lejos, caminar mucho

I was not satisfied with the meals because they were not available all day when one was hungry. The room's TV had issues the entire trip. Even though we were compensated in another way, I was not happy with that. Karisma was the company that wanted us to join and kept insisting, and the representative was annoyed that we wouldn't join.

Staff was excellent. Getting around you can use the shuttle but you may have to wait a bit.

I was not satisfied with the meals because they were not available all day when one was hungry. The room's TV had issues the entire trip. Even though we were compensated in another way, I was not happy with that. Karisma was the company that wanted us to join and kept insisting, and the representative was annoyed that we wouldn't join.

I love the place service really nice they treated me right