Isla Contoy Ski Holidays

Staff not very accommodating especially compared to other all inclusive resorts in the area.

Staff was great as usual. Buffet food very average but most of the specialty restaurants were very good.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Food was pretty good overall except the Japanese restaurant Sakura...

Room was fairly clean, the toilet could have used a deep cleaning. The staff were all AMAZING! Very courteous and helpful. The pools were all great, the ocean was amazing! Kid friendly, good atmosphere! The food was a let down. We did enjoy the t bone at LaVista, and the salad bar. I wish there were more variety at the buffet. Or switch food up for breakfast buffet. The entertainment was okay. We played Bingo, did a dance lesson, volleyball, laraoke, and it was all very enjoyable! We would recommend this resort, and we will return in the future, next time with the kids!

Service was some of the best we've ever received. They gave us the wrong room in the beginning but fixed that. Rooms were decent size, two sinks, nice views. Cabana service was on point. We got the Serenity package so it was nice and quiet and relaxing where we were at. The only thing that was a bit lacking was the food, it was good, but not 5 star level, 3.5 star decent on the food. Would come back thought simply for the service and quite small resort feel

No night activities, minimal shows or entertainment at night. I wish the food menu in the restaurants would have more variety to choose from. If I would stay another night, I would run out of the food choices. Staff was very helpful and amazing.

The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children

Staff not very accommodating especially compared to other all inclusive resorts in the area.

Staff was great as usual. Buffet food very average but most of the specialty restaurants were very good.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.