North East Division Ski Holidays

Yi wen is wonderful and professional staff, can help in all hotel issues. The hotel location is super nice and quite to enjoy my stay here and with this historic buildings

Location is excellent and staff are helpful. The building needs some repairs and upgrading, very dated.

I'll try to be as fair as possible, my pet staycation experience was a mixed bag. Booking staff was responsive and highly helpful, but arrival was quite a poor experience. Came at 3pm and room was not ready. No offer of dining vouchers or other service recovery given, simply had to wait. Had to wait an hour more, and room wasn't even clean then (saw leftover items from previous guest). Pet bed provisioned as part of add-on was old and ragged-looking, not even of a suitable size for my dog. Pet food and accessories box was good though, had a small bowl, lots of food and treats. Room was extremely cold at night, even after setting the air-conditioning to the warmest setting. Noise isolation was also a mixed bag - the glass doors were well-insulated because all the frog and insect noises disappeared once you went into the room. However, room-to-room noise can be clearly heard, with a sudden flush from presumably upstairs jolting us awake. Lift tiles were popping, property was otherwise decently-maintained but not extremely well. No safe paths to pet elimination areas except a narrow strip with zero handrails. The path to Tanjong beach had many faulty lights. Breakfast was quite pricey with pretty standard items. Laksa was good (no prawns), but otherwise all the food options were quite low value for money as compared to other Accor hotels. Shuttle bus was punctual, clean, and ran very frequently.

The staff were excellent, the property was very clean. The details in the room could be improved, the shower door had a large gap and the bathroom floor got water puddles each time it was used which meant we had to use our towels to dry the floor, the toilet paper used was not five star quality it was one ply which meant we needed to use much more then if it was a two or three ply. The first night we checked in, the light switch for the bathroom stopped working we turned the light on but could not turn it off, the staff came up quickly and fixed it, however, a hotel at this level should have a system in place to monitor proper functioning of the rooms between guests. These may seem like small things but they are the memories that leave with the guests!

Very good location and friendly staff

Breakfast good and location convenient.