Aeolian Islands Scuba Diving Holidays

The staff were very helpful. The view and location were great.

It’s a really beautiful hotel. Great staff, great food, AC works, beautiful spa. It’s in central place but not in the midst of all the chaos at the same time!

Great location and amazing views! Our room was pretty small but we booked one with a terrace and that made it great. Very nice breakfast with terrific views as well. Nice pool.

El mejor de Ortigia

5-star hotel? Perhaps in the last century… This hotel clearly has some good points. The pool area is attractive and the artwork throughout the property is genuinely good quality. Unfortunately, the rest of the experience falls a long way short of what I would expect from a 5-star hotel. At best, I would describe it as 3-star by current standards. The rooms are tired and distinctly outdated, with electrical sockets that are awkwardly positioned and not easily accessible; something that feels particularly dated in a modern hotel. The television selection is also disappointing: there are only Italian channels, with not even a basic international English-language news channel such as BBC World News. We booked in May and specifically requested two single beds. Despite this, on arrival our room had been made up as a double. We then had to trek back to reception to ask for this to be rectified. To be fair, the staff changed it promptly and without fuss, but it shouldn't have been necessary in the first place given that the request had been made months in advance. The hotel seems to be trading heavily on its 5-star status, but the facilities and rooms simply don't feel consistent with that rating. The pool and artwork may have had a 5-star moment, but the bedrooms feel as though they've been waiting for the 21st century to arrive. In short: pleasant in parts, but nowhere near the 5-star experience it claims to offer.