Mexico and Central America Scuba Diving Holidays

Pool was cold , not like before . Drinks were very expensive by the pool side . We have been coming here for a long time .

Staff were amazing! Everyone knew us by name. Food was excellent, lots of choices. Lots of activities, very clean, lots of restaurants to choose from. Only complaint was the railing going into pools was not always to edge of pool, bad knee so this would have been very helpful. Hope to return again!

Staff were very attentive and kind. The place was clean and constantly maintained.

Overall experience was nice. Wait times for the restaurants were sometimes over an hour so arriving well in advance is recommended.

They can improve their receptionist and customer service. I waited 3 hours to check in from 3pm to 6pm to get my room. In the week of my stay the lights went out for like a day bc of the weather. So the aqua park was closed for 1 day. Which it sucks bc I have kids and then not to forget the days I was mostly vacationing there was so many weddings which I think they’re beautiful but they have to close down the cenote couple of times early but okay. Other than that i enjoy my stay at sandos caracol it’s beautiful it has so much amenities to enjoy.

Pool was cold , not like before . Drinks were very expensive by the pool side . We have been coming here for a long time .

Pool was cold , not like before . Drinks were very expensive by the pool side . We have been coming here for a long time .

Staff were amazing! Everyone knew us by name. Food was excellent, lots of choices. Lots of activities, very clean, lots of restaurants to choose from. Only complaint was the railing going into pools was not always to edge of pool, bad knee so this would have been very helpful. Hope to return again!

Staff were very attentive and kind. The place was clean and constantly maintained.

Overall experience was nice. Wait times for the restaurants were sometimes over an hour so arriving well in advance is recommended.

Staff were amazing! Everyone knew us by name. Food was excellent, lots of choices. Lots of activities, very clean, lots of restaurants to choose from. Only complaint was the railing going into pools was not always to edge of pool, bad knee so this would have been very helpful. Hope to return again!

They can improve their receptionist and customer service. I waited 3 hours to check in from 3pm to 6pm to get my room. In the week of my stay the lights went out for like a day bc of the weather. So the aqua park was closed for 1 day. Which it sucks bc I have kids and then not to forget the days I was mostly vacationing there was so many weddings which I think they’re beautiful but they have to close down the cenote couple of times early but okay. Other than that i enjoy my stay at sandos caracol it’s beautiful it has so much amenities to enjoy.