Bow River Pathway Romantic Holidays

They put our luggage into other guest room and we actually had to go into other room to pick our luggage out at 10 o’clock at night. It was uncomfortable and unreasonably stressful. Although they did try to make up for it, it truly did ruin our first night of a two night day. That being said, you cannot beat the location. The hill was amazing and staff were beautiful.

Amazing hotel!!! We have stayed at many hotels in the Banff and Canmore area. This one is exceptional! The rooms are great with excellent amenities. The Nordic spa was a great addition to the relax trip! Would stay again for sure.

Perfect location and wonderful views

The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the hall may as well be in your room), no vanity in the bathroom just a shelf over the sink, no extra toiletries other than basic shampoo, conditioner and soap, no robes, no slippers, only one type of pillow that's really thick and firm (not comfortable), no ironing board, no coffee or tea in the room (you have to ask for it at the front desk). There's a gym and hot tubs but the change rooms are really inadequte. Although this hotel covers the basics, it's just that - basic without the luxuries you expect in a luxury hotel but they sure know how to charge..

It was a perfect stay for a few people, with amazing driving access and walkability to downtown canmore! I would 100% come back here and am actively looking to come and stay again!