East Osaka Romantic Holidays

This hotel was great for seeing Osaka. Easy access to trains to see the various areas of Osaka

Great location to subway system-hotel overall was perfect!

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Beautiful hotel very convenient access to move around close to restaurant and transportation When it comes to room cleaning the only change towels every day we stay 4 days and never clean our room. Give water every day Breakfast too expensive. What I notice is hotels have cut many essentials services in the name of the environment but charge more even do they their cost is less Small words hotel is decent and yes I recommend it

We loved this hotel! Our room was huge (twin + bunk beds), the staff was so friendly and helpful, and the property is beautiful. The only tiny downside is the location. It's in a business area so there aren't a ton of reataurants, but if you're willing to walk a few blocks you'll have lots to choose from. I would definitely stay here again.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Nice castle view from the room. Staff were very helpful.

Room was nice, staff were nice, my only complaint was that the bed was very firm

The hotel is great: the room was spacious and comfortable. The staff was also very helpful and attentive. We decided to include the breakfast with the room fee, and it was a wonderful choice: the wide range of choice is great, and everything is delicious. Highly recommended. Finally, the hotel is located close to two subway lines, New Tram and Cho, both of them at a short walking distance. There is also a convenience store in the building if you want a cheap meal. Would I come back? Yes, of course!

Clean and quiet and location was good for me