Southern Vietnam Romantic Holidays

Nice staffs and surprisingly complementary lunch. The coffee workshop was also impressed

Great services, friendly staff and food are amazing.

Clean room, good water pressure, great amenities.

Toilet was the best.

Quite a good bungalow, large, spacious. Of the minuses I will note the already quite outdated equipment and furniture. The jacuzzi is too old and does not heat the water, so there is no need to use it. The housing needs repairs, as there are many cracks where insects crawl. Overall, a good bungalow, the resort has a large stunning pool with a view of the sea.

Clean room, good water pressure, great amenities.

Great services, friendly staff and food are amazing.

Toilet was the best.

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Quite a good bungalow, large, spacious. Of the minuses I will note the already quite outdated equipment and furniture. The jacuzzi is too old and does not heat the water, so there is no need to use it. The housing needs repairs, as there are many cracks where insects crawl. Overall, a good bungalow, the resort has a large stunning pool with a view of the sea.

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.