Puerto Rico Island Romantic Holidays

The room we booked was ocean view and it was exactly that. It was breathtaking. But the room itself needed some attention. The couch in our room had water stains and sand. Our ac was leaking on the floor. The only spot to hang your clothes was in the bathroom, the fridge was also in the bathroom. Our balcony had a dirty handrail with a rusty door knob.Coffee maker was dirty and unusable. They made the bed daily but didn’t change the sheets. The staff at the front desk didn’t give us the warmest greeting. He did not mention where anything was located or what activity’s were around, pool times, restaurants etc. he just asked for my id and pointed to the elevator that will take me to my room. Oh and also only 1 elevator was working so we had to take the stairs most of the trip. Besides the negative news the staff at the restaurant and coffee shop were pleasant and attentive.The concierge was also friendly and started to greet us on our second day.The pool area was clean and the staff gave us fresh towels. The best part of the hotel was the view from our room. Personally this place didn’t meet my expectations but maybe it does for others.

The staff, location, room all amazing!

Room, staff, service, ambiance, location were perfect! I'll be back!

What an amazing place, certain areas need a bit of updating in the pool area but the place is superb. We will definitely go back again

This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English. The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music. Cleanliness is extraordinary. A great place to stay but the staff needs some training and upgrading.

Room, staff, service, ambiance, location were perfect! I'll be back!

This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English. The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music. Cleanliness is extraordinary. A great place to stay but the staff needs some training and upgrading.

While first getting acquainted with hotel was complicated at first because it’s so large, we soon got used to it. The rooms were beautiful, the food excellent, and the pool was fantastic. The kids loved the splash pad and slide. We also loved the beach which was clean and fun for the kids to play in the sand.

The room we booked was ocean view and it was exactly that. It was breathtaking. But the room itself needed some attention. The couch in our room had water stains and sand. Our ac was leaking on the floor. The only spot to hang your clothes was in the bathroom, the fridge was also in the bathroom. Our balcony had a dirty handrail with a rusty door knob.Coffee maker was dirty and unusable. They made the bed daily but didn’t change the sheets. The staff at the front desk didn’t give us the warmest greeting. He did not mention where anything was located or what activity’s were around, pool times, restaurants etc. he just asked for my id and pointed to the elevator that will take me to my room. Oh and also only 1 elevator was working so we had to take the stairs most of the trip. Besides the negative news the staff at the restaurant and coffee shop were pleasant and attentive.The concierge was also friendly and started to greet us on our second day.The pool area was clean and the staff gave us fresh towels. The best part of the hotel was the view from our room. Personally this place didn’t meet my expectations but maybe it does for others.

The staff, location, room all amazing!

Room, staff, service, ambiance, location were perfect! I'll be back!