Manila Romantic Holidays

The room was Great. Great city view. The staff was polite and friendly

Staff is very courteous. General facilities are nice. Rooms are not as tidy as they should be. Chairs exhibit rust. Carpets stained.

Bath towel had stain on it. Face towel not available. Robe looks overly used. Breakfast buffet selection average compared to other five star hotels I've stayed before. Some of the local delicacies ran out at 8am.

For a claimed 5 star hotel, it does not meet the expectation. Itnn no is veryjj no outdated and seems like no effort to improve it. Musty smell permeates the room. Positive aspects, great location and wonderful staff

I recently stayed at Makati Diamond Residence for over a week. While it’s rated five stars, my room felt run down, with dinged walls, cracked bathroom tiles, and a loose faucet. A notable issue was the lack of power sockets; my phone charger broke after being plugged in beside the bed. I found it unfair that the housekeeper would be held responsible for the damage due to the hotel’s insufficient charging ports, so I resolved to buy a new charger myself. Despite these issues, I’m giving the hotel five stars mainly for its outstanding staff. From the security team to the front desk and bartenders, everyone made me feel welcome. Special thanks to Jay and his co-bartender, as well as my housekeepers, Regina and Emmalyn, for their exceptional hospitality. Although I may choose another hotel during my next visit to the Philippines, the warmth of the staff truly stood out.

For a claimed 5 star hotel, it does not meet the expectation. Itnn no is veryjj no outdated and seems like no effort to improve it. Musty smell permeates the room. Positive aspects, great location and wonderful staff

Bath towel had stain on it. Face towel not available. Robe looks overly used. Breakfast buffet selection average compared to other five star hotels I've stayed before. Some of the local delicacies ran out at 8am.

I recently stayed at Makati Diamond Residence for over a week. While it’s rated five stars, my room felt run down, with dinged walls, cracked bathroom tiles, and a loose faucet. A notable issue was the lack of power sockets; my phone charger broke after being plugged in beside the bed. I found it unfair that the housekeeper would be held responsible for the damage due to the hotel’s insufficient charging ports, so I resolved to buy a new charger myself. Despite these issues, I’m giving the hotel five stars mainly for its outstanding staff. From the security team to the front desk and bartenders, everyone made me feel welcome. Special thanks to Jay and his co-bartender, as well as my housekeepers, Regina and Emmalyn, for their exceptional hospitality. Although I may choose another hotel during my next visit to the Philippines, the warmth of the staff truly stood out.