Great River Road Pet-friendly Holidays

Clean rooms felt safe

The breakfast buffet was overpriced for the quality level of the food. The confirmation of my reservation stated free parking was included but upon check-in i was asked to pay fifty dollars for a parking pass. I paid an additional amount for a room with river view but was put in a room on the opposite side of the building. Overall, i wasn't happy with the customer service. However, the property is clean, and conveniently located to restaurants.

Staff was very friendly but they were terrible about bringing amenities

Very comfortable bed

Room was great. Full fridge awesome. Hotel restaurant was amazing

Great room, great bar.

Other than one of the lamps in my room not having a good light bulb I had no complaints

Room clean, comfortable, great location, and quiet.

The hotel is an Inn, not a hotel as a front desk staff, etc. There is a manager on duty that runs the hotel. On our second day the hotel called and said that they needed access to the roof from our room, We asked for 15 minutes as we were woken up. There was a knock 5 minutes later and I was told that some rooms didn't have hot water thus they needed access that minute. She took about 15 minutes to repair the item and left. That same afternoon a crew of 3 showed up without permission or prior heads up to repair the pump on said water heater. The hotel asked if they could offer us soda for the inconvenience. In this case and perhaps only in this case there was a failure to enhance a customer experience or rather lack there of.

Very nice, clean room. Current amenities. Great mattress, sheets, pillows. Coffee in the foyer. Attentive staff.

The breakfast buffet was overpriced for the quality level of the food. The confirmation of my reservation stated free parking was included but upon check-in i was asked to pay fifty dollars for a parking pass. I paid an additional amount for a room with river view but was put in a room on the opposite side of the building. Overall, i wasn't happy with the customer service. However, the property is clean, and conveniently located to restaurants.

Staff was very friendly but they were terrible about bringing amenities