St Estevam Island Pet-friendly Holidays

Great location, nice spacious pool area but pool very cold, very clean hotel. Decorated nice for christmas. Good breakfast selection. Staff average

Our stay at Gateway was amazing! The resort location is perfect and there is an hotel shuttle that can bring you to the nearest beaches at almost anytime. The service was excellent. Special thanks to Durgesh and Kousik as well as the whole team. Without them this stay wouldn’t have been the same. Thanks.

Can't fault the staff or service, but we were disappointed with the cleanliness and upkeep of the room. We arrived to toothpaste splatters on the bathroom walls, spills on the cabinets and greasy prints on the doors. The staff were very kind and responsive to the request for extra cleaning however. We did also have issues with the shower not sealing properly at the bottom so the bathroom floor would flood whenever we used it. All the grout was mouldy and leaking. This would have been a fantastic stay were it not for the poorly maintained room.

There were unexpected charges related to the age of my children. I booked for two adults and two children but had to pay £230 extra for my oldest child upon arrival. Hotel subsequently realised that the charge was not entirely correct but only partially compensated me. The breakfast was excellent and the service at the breakfast was wonderful. However service at the restaurant during the dinners was less good. Hotel prices for the wine are not reasonable. More than £40 for a bottle of local wine (which is the cheapest option) is not market standard. Beach is wonderful and location and distance to the beach is perfect. Swimming pool and garden are outstanding. There were a lot of mosquitoes inside of our room and hotel, much less of them if dining in one of local huts on the beach.

We really enjoyed our stay hospitality was nice The only two comments that I'd like to make on why I didn't get five stars is the casino cleanliness and the ocean view for our suite wasn't actually an ocean view it was covered by trees.

Can't fault the staff or service, but we were disappointed with the cleanliness and upkeep of the room. We arrived to toothpaste splatters on the bathroom walls, spills on the cabinets and greasy prints on the doors. The staff were very kind and responsive to the request for extra cleaning however. We did also have issues with the shower not sealing properly at the bottom so the bathroom floor would flood whenever we used it. All the grout was mouldy and leaking. This would have been a fantastic stay were it not for the poorly maintained room.

There were unexpected charges related to the age of my children. I booked for two adults and two children but had to pay £230 extra for my oldest child upon arrival. Hotel subsequently realised that the charge was not entirely correct but only partially compensated me. The breakfast was excellent and the service at the breakfast was wonderful. However service at the restaurant during the dinners was less good. Hotel prices for the wine are not reasonable. More than £40 for a bottle of local wine (which is the cheapest option) is not market standard. Beach is wonderful and location and distance to the beach is perfect. Swimming pool and garden are outstanding. There were a lot of mosquitoes inside of our room and hotel, much less of them if dining in one of local huts on the beach.

Very clean and quiet place to stay with all the required amenities. Worth the money and peace of mind

We arrived early for check in so our suite wasn’t ready, but the staff provided us with a welcome drink, changing facilities and looked after our luggage whilst we went straight to the beach! Throughout our stay we felt extremely welcome, the staff couldn’t do enough for you and interacted with us at every opportunity. We never needed to open a door for ourselves and everyone smiled and said hello. The suites were immaculate and cleaned daily. The complimentary breakfasts were really good and the snack at tea time was a nice touch. We are extremely happy we chose the Astor.