Central Suburbs Mountain Holidays

The staff did not provide me with WiFi code at check-in, I called them twice and they still not provide me with WiFi access. After an hour of waiting for someone to come and give me the code (first they said they would WhatsApp and then they said they would send someone to connect the Wi-Fi) I ended up going downstairs and and getting it from them.

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.

Extreme helpful and courteous staff. Great restaurant. Clean spacious rooms. Comfortable bed, good air-conditioning

The rooms was clean, staff were very helpful.

EXECELLENT BREAKFAST AND HEALTHLY TOO

Overall it was a good experience. Couple of restaurants staff weren't friendly. Rajendra was very attentive. Breakfast spread was delicious. Harshita from main reception was very helpful and friendly. Vishal from housekeeping was excellent too. Only thing disappointed was late night music because of wedding and other celebration.

Clean room, very spacious for two people, amenities were great, restaurants were good, overall we liked the palce and will recommend.

The staff and amenities at this hotel are excellent. I hosted a business dinner there for over 40 people, and everything was flawless.

The staff did not provide me with WiFi code at check-in, I called them twice and they still not provide me with WiFi access. After an hour of waiting for someone to come and give me the code (first they said they would WhatsApp and then they said they would send someone to connect the Wi-Fi) I ended up going downstairs and and getting it from them.

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.

Extreme helpful and courteous staff. Great restaurant. Clean spacious rooms. Comfortable bed, good air-conditioning