Yucatan Peninsula Mountain Holidays

Love the food and experience, Ill for sure go back to this hotel

This resort was very clean and the staff were accommodating and very helpful. I had a late checkout and they allowed me to stay longer.

The property was good overall. The food was decent and staff were helpful. I had issue with booking my stay online via Expedia. I thought when you booked a room it was for two guests, obviously it wasn’t and I had to shell out another thousand dollars for my spouse to stay with me in same room. I felt Expedia agents were really unhelpful in resolving my issues, especially one of their male agents that ghosted me when I most needed their help/support. When you book your stay, pay particular attention to the number of guests allowed. Also the taxes charged at the property were 3x higher than what Expedia quoted. I’m so disappointed with Expedia and won’t be booking my stays anytime soon with them. Very disappointed with Expedia service!

The place is excellent across the board. The only criticism I can offer is the seaweed in the beach, which sometime makes it impossible to use without wading though it.

They were very nice and the welcoming.And I liked how close it was to the beach

The hotel was great. The food in the restaurants was good. Felt safe and secure to stay. The staff was very courteous and efficient. The prices is a little expensive, but he experience was good.