Treasure Island Mountain Holidays

Nice comfortable bed

Location

Overall the stay was great. Its in a great area for tourist. I noticed the camper in the yard wasnt open at all to sell breakfast or lunch. We didnt get much time in the yard. We sat to eat but was it. Its nice they have fire pits but none were available. This is a heavily congested area so it was very busy. There were difficult people checking in when we were in line, but the front desk clerk kept her cool. Overall, we had a great time.

Shower was leaking, Door of the shower always opened by itself, so could not close. They gave a voucher for not having to clean the room, which i found when i came back in the evening (bar was closed at this point), next day in the mronign i wanted to redeem it, they said not valid anymore. There was no accessible Plug near the bed.

Horrible service for myself and the couple we traveled with. Prepaid for parking, valet was full, had to park 2 blocks away, not a big deal but annoying. The issue was the staff refused to refund me for the prepaid parking. I was simply told we cannot do it. They refunded something else that was half the price of the parking which was ridiculous. I’m hauling all my stuff through downtown on the sidewalk instead of pulling up and having my luggage handled like I paid for. All that would have been ok but you don’t refund me for the parking I didn’t even use?? That was ridiculous. 0 stars, will never stay again. This is an expensive hotel, you would expect the level of service to match.