Wakasu Mountain Holidays

Close to the imperial palace gardens. Staff were very friendly and helpful. Breakfast had great options and variety.

The staff were wonderful. They were very attentive and always helpful.

Hotel Niwa is very nice. This is the second time we have stayed (8 nights this time). It is more expensive but the quality is excellent. Rooms are cleaned daily. There are washers and dryers which we used. No microwave in room but there is one in the laundry area. The meditation or quiet lounge is nice. The street is a couple of blocks from the main road but still close enough to train station.

The hotel and room were very nice and spacious — comparable to a standard room in the U.S., which was a pleasant surprise. The property was clean and well-maintained, and the best part was having a 7-Eleven right on-site! It made it so convenient to grab anything we needed. The staff were polite and professional, though the front desk interaction felt a bit dry at times — possibly due to the language barrier. When we asked for help with reservations or dinner options, it didn’t feel like they were eager to assist. That said, the hotel has great dining choices either on-site or at the sister properties across the courtyard, which made meals easy and enjoyable. The location is also excellent — close to Haneda Airport and just a short taxi or train ride to Shibuya and Shinjuku. The JR and the train station are about a 5–10 minute walk away. Overall, I’d definitely stay here again. The spacious rooms, cleanliness, and convenience made it a great choice for our trip.

Clean room and friendly staff, however the noise was awful! We were on the 29th floor and during our stay and there was an outdoor concert (on the ground floor) and we could hear every beat for several hours each day, it pretty much ruined our stay.

The hotel and room were very nice and spacious — comparable to a standard room in the U.S., which was a pleasant surprise. The property was clean and well-maintained, and the best part was having a 7-Eleven right on-site! It made it so convenient to grab anything we needed. The staff were polite and professional, though the front desk interaction felt a bit dry at times — possibly due to the language barrier. When we asked for help with reservations or dinner options, it didn’t feel like they were eager to assist. That said, the hotel has great dining choices either on-site or at the sister properties across the courtyard, which made meals easy and enjoyable. The location is also excellent — close to Haneda Airport and just a short taxi or train ride to Shibuya and Shinjuku. The JR and the train station are about a 5–10 minute walk away. Overall, I’d definitely stay here again. The spacious rooms, cleanliness, and convenience made it a great choice for our trip.

Clean room, good water pressure, 24/7 gym, and tasty breakfast.

The room was spotless and the service superb. The only problem was the small size of the bathrooms.

The staff were wonderful. They were very attentive and always helpful.

Hotel Niwa is very nice. This is the second time we have stayed (8 nights this time). It is more expensive but the quality is excellent. Rooms are cleaned daily. There are washers and dryers which we used. No microwave in room but there is one in the laundry area. The meditation or quiet lounge is nice. The street is a couple of blocks from the main road but still close enough to train station.

Clean and helpful staff