Isla Contoy Luxury Holidays

I want to make it clear that my rating has nothing to do with the staff & location of the resort- both were wonderful. However, when booking an adults only, the expectation is that it is adults only. Unfortunately, most of the amenities were on the attached family resort. For example: Swim up bar- family pool Dj & dancers - family pool A la cate dinners & buffet- family resort Smoking area- family pool Glow stick party at nignt- family resort Foam party- family pool Beach DJ party- family side Another issue I noticed was that my wifi didnt work in my room unless by the window and didnt work at the beach. Im not saying that the family side shouldnt have those things, I am just mentioning these things so folks who are expecting adults only, understand that isnt the case and I am just speaking from my experience and expectation. The location was lovely, the beachfront was amazing, the staff and food were great, it was clean and the lunch buffet poolside was definitely a plus!

Awesome view, staff were very accommodating. Sunrise every morning right on beach,only problem was the Sargassum!

We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and many others. We were disappointed that we had to pay extra for some of the activities, like bowling, the arcade and laser tag but we tried them and we really enjoyed them. The biggest disappointment was for our girls because the kids club was not what we were expecting. The schedule was not flexible and had the kids outside all morning. It seems fine, but did not allow a break from the sun for the kids. They were not permitted to choose activities like past resorts. You either did what was on the schedule or not. Their trampolines were broken during our entire 6 day stay. And there were no toys to play with, just the indoor playground. They did enjoy the art class each day. But that was for one hour and we had to wake up early to sign up for it. The hardest part for parents is the 2 hour “family hour” everyday. It is supposed to be a time for families to come in and play with their kids. But in reality, no one wants to sit and watch their kids play at a kids club. It was empty.

The ocean was beautiful from our terrace. The room was clean and service was doable.

The pool areas were top notch , excellent service, plenty of seating

Awesome view, staff were very accommodating. Sunrise every morning right on beach,only problem was the Sargassum!

We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and many others. We were disappointed that we had to pay extra for some of the activities, like bowling, the arcade and laser tag but we tried them and we really enjoyed them. The biggest disappointment was for our girls because the kids club was not what we were expecting. The schedule was not flexible and had the kids outside all morning. It seems fine, but did not allow a break from the sun for the kids. They were not permitted to choose activities like past resorts. You either did what was on the schedule or not. Their trampolines were broken during our entire 6 day stay. And there were no toys to play with, just the indoor playground. They did enjoy the art class each day. But that was for one hour and we had to wake up early to sign up for it. The hardest part for parents is the 2 hour “family hour” everyday. It is supposed to be a time for families to come in and play with their kids. But in reality, no one wants to sit and watch their kids play at a kids club. It was empty.

I loved the room. The best part was the ocean view, breathtaking. There were 2 downfalls though. The shower was cold and the toilet was clogged. After reading the multiple signs, not throw paper in toilet, it was still clogged. And the receptionist didn't really explain much about the hotel, as far as how to get to the room, if there is an elevator or stairs, room service or other amenities in the building. Basically, if I didn't ask, I wouldn't know. But overall, I enjoyed my stay.

The ocean was beautiful from our terrace. The room was clean and service was doable.

We recently stayed 9 nights at Majestic Mirage for our anniversary in an ocean-facing rooftop pool room, and overall we had a wonderful vacation. The room itself was fantastic—spacious, beautiful, and very comfortable. The beds were incredibly comfortable, and the mini fridge was stocked daily, which we really appreciated. One small thing we did miss was the aromatherapy in the room, which we had when we stayed at Majestic Elegance next door previously. It was such a nice touch there. Housekeeping was excellent. Our room was very clean every day, and Vicky (our room attendant) made sure we always had plenty of fresh towels and everything we needed. Her attention to detail was appreciated. The staff throughout the resort were truly the highlight of our stay. A special thank you to Fili, one of the bartenders, who was super personable, friendly, and kind. He always took the time to talk with us, make great drinks and made every visit to the bar fun. José Louis, another bartender, was also fantastic and provided great service. Our butler Ana was sweet and helpful, always checking in and making sure we were taken care of. At the Italian restaurant for breakfast and lunch, Gasper and the lovely hostess there ( forgot her name sorry) were incredibly friendly, attentive, and eager to please. The food there was great and we looked forward to going back. We had a great 9-night stay, and the wonderful staff, beautiful rooms, and relaxing atmosphere made for a memorable vacation.