Altos de Chavon Village Luxury Holidays

Beautiful resort ,staff was super friendly

This was the greatest birthday experience. Our concierge during our stay was Francia, and she did not disappoint. We were a large group of 17 people and she was very helpful in setting up dinner reservations for all of us and appointments at the spa. She even remembered my birthday and had room service place a cake in our room for me. We all stayed at the “adults only” side, which I will say was beautiful and quiet. Me personally, I like to be where the action is. All the shopping, restaurants, gym/spa, etc is on the “palace” side. The resort does offer trolly services which is convenient as well, that rotates about every 15-20 min I believe. We also had many excursions planned. Which was so fun but also exhausting. I wish we had more time to actually enjoy the perks of the resort. But when planning excursions, be sure to read pick up section. Some companies can only pick you up from the resorts security gate which is like 2-3 miles from the resort and you’d have to pay for a taxi. It’s pretty cheap but also take time management into consideration. (I did not lol) Overall this resort was amazing and I would definitely come again. I have no complaints and I think I can speak for all my 17 family members as well. Thank you again to all the staff involved in our stay.

Needed updating bad. Staff was great. Paths in resort need to be lighted more to get around. I wanted more action around resort (more people). Buffet was ok other restaurant s were much better but only one open at a time along with buffet every night.

Everyone made sure we were having a good experience, even made sent special gift for my birthday, I loved how dedicated they are

As a first timer in this property, i wasnt too impressed. First, the person that checked us in wasnt that nice. Wilfredo shouldnt be in front desk. It took a while for them to check us in, he was talking to another customer, then for sure he noticed us in line to be checked in next but then entertained another customer first that came after us. Didnt even apologize for the gesture, just have no manners i guess. Then secondly, when we booked here in expedia it says it has $1400 resort credit which is a joke because you really cant use it, they give you discount coupon like $20 if your getting a massags, still cost you $150.Again, Wilfredo cant even suggest where else we can use the credit, right there dont fall for the resort credit only because its no use at all. Then the room we got has that stinky smell which i can also smell in the dining room of the buffet?? Not sure if its because of the hot weather. The food is okay, nothing fancy. Their restaurants have the same menu everyday. Thank God we only stayed 3 days, cant imagine longer than that and eating same thing. Buffet is okay, some are good some are not. The dining staff people are amazing tho, very nice and helpful. And the bar people are mostly nice. The beach is not the greatest, cant swim in it. They have feee shuttle which is nice from and to airport. Took us to the mall and souvenir shops. Its crazy how expensive they sell their souvenirs tho. Overall it was okay stay but wouldnt recommend.

I had a great time. The room, food, beach, and pool were amazing.

Beautiful resort ,staff was super friendly

Pools were great .. except lazy river, was full of leaves

As a first timer in this property, i wasnt too impressed. First, the person that checked us in wasnt that nice. Wilfredo shouldnt be in front desk. It took a while for them to check us in, he was talking to another customer, then for sure he noticed us in line to be checked in next but then entertained another customer first that came after us. Didnt even apologize for the gesture, just have no manners i guess. Then secondly, when we booked here in expedia it says it has $1400 resort credit which is a joke because you really cant use it, they give you discount coupon like $20 if your getting a massags, still cost you $150.Again, Wilfredo cant even suggest where else we can use the credit, right there dont fall for the resort credit only because its no use at all. Then the room we got has that stinky smell which i can also smell in the dining room of the buffet?? Not sure if its because of the hot weather. The food is okay, nothing fancy. Their restaurants have the same menu everyday. Thank God we only stayed 3 days, cant imagine longer than that and eating same thing. Buffet is okay, some are good some are not. The dining staff people are amazing tho, very nice and helpful. And the bar people are mostly nice. The beach is not the greatest, cant swim in it. They have feee shuttle which is nice from and to airport. Took us to the mall and souvenir shops. Its crazy how expensive they sell their souvenirs tho. Overall it was okay stay but wouldnt recommend.

Beautiful resort ,staff was super friendly

Pools were great .. except lazy river, was full of leaves