Ascension Island Luxury Holidays

Clean rooms, comfortable beds

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

The room was clean, loved the ipad and Alexa that controlled all room functions, and it was quiet! Espresso cafe is great! Had the best take away food that was healthy but also had delicious bakery items. Couldn't have asked for a better stay.

Great welcome experience, helpful and friendly staff, clean room. Will be back.

The room was clean, loved the ipad and Alexa that controlled all room functions, and it was quiet! Espresso cafe is great! Had the best take away food that was healthy but also had delicious bakery items. Couldn't have asked for a better stay.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

The decor is beautiful and the room layout is excelllent.

it was random how some things were so great and other things were not. the room was large and the bathroom was excellent. furniture and decor were weirdly placed. housekeeping was also great. the $30 breakfast was interesting. what was the resort fee for? casino was good. the drinks were ok. elevators were consistently dirty. the casino floor had strange perfume scent. far from most things.

Good hotel. 4 stars max.