Mexico and Central America Luxury Holidays

Great place with attentive staff.

Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates.

Staff went above and beyond. Delicious food.

Staff and service is 10 food is 10 the only thing is bathroom shower need to be updated rust all over the shower

Me encantó el servicio, todo el personal fue muy atento en todo momento. Las habitaciones son muy lindas y siempre se mantienen limpias y organizadas, lo cual se aprecia muchísimo. El ambiente es muy tranquilo, ideal para descansar. Además, el lugar está bien equipado y cómodo. Sin duda, una excelente experiencia y lo recomendaría.

Staff went above and beyond. Delicious food.

Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates.

Staff and service is 10 food is 10 the only thing is bathroom shower need to be updated rust all over the shower

Staff went above and beyond. Delicious food.

Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates.

Staff and service is 10 food is 10 the only thing is bathroom shower need to be updated rust all over the shower

The staff was fantastic and very friendly.