St Estevam Island Luxury Holidays

Super service, Rooms are clean , BF nice

It’s beautifully positioned on the beach, but don’t think this is the best place for a solo traveller. Lots of families with children. The restaurant’s breakfast offering was less than advertised: don’t expect lots of pastries or fruit. I was told I would have to pay extra for filter coffee, only instant coffee was free. I raised this with the manager and showed him the advertising promising freshly brewed coffee, so he agreed to that for me. But this felt cheap and for the price I would have expected a more substantial breakfast offering. I was in a small partial sea-view room upstairs which I liked, especially the bath on the balcony, but I could hear the guests below me and their footsteps and movements shook the space I occupied. Rooms only get cleaned on request. Two bottles of water provided and then you need to refill yourself from a dispenser. But I did like the staff and their helpfulness and the location. I think that there may have been a mismatch in my expectations, because I can see how this can be a charming place with the right mindset.

Safe room'

Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website The rooms were not clean or maintained The property upkeep is not as per 5 star standard The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store) Hot water was not working in the room The exhaust fan was not working as well

Staff were highly responsive to our needs and very helpful. Not everyone’s names are known but the accommodation manager Sylvester was exceptionally helpful as was Lita at Check out and hotel management. Pool is very nice as is the beach. WiFi can be difficult to connect to but once connected is very good. There are two restaurants, one North Indian and a larger restaurant where breakfasts and dinner are served. Food is good in both though waiting times in the Seagull restaurant can be long. If going for breakfast I would recommend going in the earlier hours to get a table quickly. Spa is good and the people are friendly. It is a very good location for families with small children and it is very clean. Good value for money and highly recommended.

Overall experience is really very good Will like to come again there