New York Luxury Holidays

Staff was great!! Breakfasts hot and tasty. Room was very tired….chipped and cracked furniture…..doors scratched and chipped…..not up to the standards previously set by the Westhouse.

Clean room, kind front door and front desk staff, continent 1/2 block from times square but in a quieter part of the street away from the chaos. We saw 5 broadway shows while there and walked continently to and from the hotel to each one! Would absolutely say here again and recommend it to anyone.

We had a bad experience at the on-site restaurant on our first night. We arrived quite late and the manager was not happy. He controlled what we could order, rushed us, added a tip as a line item, mislead us about many items on the menu, and even charged us for water. This left a bad impression at the very beginning of our stay. We also had trouble with the TV. The "Guide" did not show what the programming was on individual channels at a specific time. It just listed channels available. This is not helpful. The engineer who came to address this tried to explain why this was the case, but it really didn't make sense. Otherwise, this was a good hotel experience.

Service. Personalized service and true care

Only complaint was that the queen mattress was a bit worn out, made up for it with pillows!

Staff was great!! Breakfasts hot and tasty. Room was very tired….chipped and cracked furniture…..doors scratched and chipped…..not up to the standards previously set by the Westhouse.

Service. Personalized service and true care

Courteous staff, clean rooms, located in midtown right next to Central Park, it’s a nice hotel. Just steps away from the subway stations, and away from the craziness that’s is Times Square, it’s a wonderful spot.