Kinaliada Kid friendly Holidays

The hotel and rooms are very clean, friendly staff, good breakfast and good spa I had good experience

We got there late at night and the staff was very helpful and brought our bags to our room and everything. We have a young 1-year-old baby with us so it was very nice that the people were very helpful. They gave us good recommendations for places to go eat and places to go see. My wife and I definitely enjoyed our stay there very much. Also the breakfast was very very good.

Polite, professional and helpful staff. Excellent location. Extra clean rooms. Really good breakfast Definitely recommend.

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We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

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We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

Educate the staff more! I asked them to take care of my curtain in my bedroom. They didn't do it. I also asked them. I came to the pool area, and I said, "I would like to go to the pool." I said, "Sorry." They said, "Sorry, we have no more towels." I came to the Sky Bar, and the room was full of smoke. I said, "I thought non-smoking was implicit." They said, "Yes, it does make sense." Please educate your staff! Please educate your staff! Horrible!

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

Polite, professional and helpful staff. Excellent location. Extra clean rooms. Really good breakfast Definitely recommend.

We got there late at night and the staff was very helpful and brought our bags to our room and everything. We have a young 1-year-old baby with us so it was very nice that the people were very helpful. They gave us good recommendations for places to go eat and places to go see. My wife and I definitely enjoyed our stay there very much. Also the breakfast was very very good.

The hotel and rooms are very clean, friendly staff, good breakfast and good spa I had good experience

Overall excellent experience.

We got there late at night and the staff was very helpful and brought our bags to our room and everything. We have a young 1-year-old baby with us so it was very nice that the people were very helpful. They gave us good recommendations for places to go eat and places to go see. My wife and I definitely enjoyed our stay there very much. Also the breakfast was very very good.