Altos de Chavon Village Kid friendly Holidays

To say the least my stay at this resort was an experience! Let me start by saying the pros are the servers at the buffet & the lovely lady that cleaned my room. Vanessa, Marcos, Katherine and Jose were attentive, very friendly & made my daughter’s 12th birthday special! FOOD 4/10 we were given Sunny delight as orange juice. The passionfruit was from a water down machine. I wasn’t sure what parts of chicken I was eating. Ham questionable steak questionable and the Dominican food was not Dominican food. I was absolutely disappointed. Also having to go off the resort to eat some decent food NOW with that being said…this is not my 1st all inclusive resort; so my expectations & my experience fell extremely short! Before leaving NY i learned i would need an extra day stay at the resort due to my flight being canceled. I was told this would not be a problem. Upon check I informed Juan at the checkin desk of this; once again I was told no problem but I would have to pay the extra day stay upon checkout. The day before my checkout on the day, I was actually supposed to check out. I was automatically checked out of my room when I went to the front desk after tryingthree time to get into my room, I was then told I was checked out and had to pay a late checkout fee! There was a lot of back-and-forth until I did not pay the checkout fee. What was that back into my room after two hours no compensation I felt unheard and disregarded. I would not be returning to this resort.

Third time coming to this place and have no regrets. Customer service is just amazing, everything is perfect here.

It was okay. Too far from punta cana airport.

First time here and I would definitely return! Our butler Juan was very attentive always and always made sure we were very well accommodated! Five stars to him! And also the man Luis who drives the golf cart to transport around the resort he always was patient! Kid friendly all over including the excursions!

Juan our concierge was very helpful. Answered any quiestikns we had. Amazing staff!

Juan our concierge was very helpful. Answered any quiestikns we had. Amazing staff!

Third time coming to this place and have no regrets. Customer service is just amazing, everything is perfect here.

First time here and I would definitely return! Our butler Juan was very attentive always and always made sure we were very well accommodated! Five stars to him! And also the man Luis who drives the golf cart to transport around the resort he always was patient! Kid friendly all over including the excursions!