Malaysia Kid friendly Holidays

Good customer service and the staff was friendly and helpful. The area around the hotel is walkable and there are restaurants available too.

The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.

Really practical and spacious stay with a killer rooftop pool. Getting a bit too busy compared to the last trip - means the great pool is less cool, and the lifts are a huge pain especially at checkout. Stayed in a higher class room than last time, but it actually felt less space and the view was substantially worse. A bit disappointing but still a really great place for families in terms of price, location and space.

1st day of arrival it rained in the middle of the night. We woke up and saw the table with our items on were all wet because there was a leak in the roof. Contact front desk and the Duty Manager said they will do something about it, but it never rained as heavily again throughout our stay so we wouldn't know if it got fixed (or the DM actually held the rain back). 3rd day of stay, after the gym session and breakfast, headed back for a shower and found there's no water. Same, contacted front desk... and then we got water... albeit started off brown till clear water was received. Took about an hour. There's also no shelter path from the carpark (we rented a car) to the main lobby, so 1st 2 days we got soaked trying to get back to the room when it rained. Other than that... We only had breakfast included so it was pretty normal, both the asian and western options, and each and some of the other... But lack of control meant other guests could walk in on their own, and we have several times where people would sit at our table even after we had left our drinks and food on it to show there's people sitting. And of cos we understand guests cannot be controlled where they'll push their prams and use the same hands to grab the food without using the tongs or spatulas... Shower space is large with bathtub, and the changing area is attached to the shower area which is a nice touch.

Great property, friendly staff, wonderful mix of nature and comfort and luxury.

The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.

Really practical and spacious stay with a killer rooftop pool. Getting a bit too busy compared to the last trip - means the great pool is less cool, and the lifts are a huge pain especially at checkout. Stayed in a higher class room than last time, but it actually felt less space and the view was substantially worse. A bit disappointing but still a really great place for families in terms of price, location and space.

1st day of arrival it rained in the middle of the night. We woke up and saw the table with our items on were all wet because there was a leak in the roof. Contact front desk and the Duty Manager said they will do something about it, but it never rained as heavily again throughout our stay so we wouldn't know if it got fixed (or the DM actually held the rain back). 3rd day of stay, after the gym session and breakfast, headed back for a shower and found there's no water. Same, contacted front desk... and then we got water... albeit started off brown till clear water was received. Took about an hour. There's also no shelter path from the carpark (we rented a car) to the main lobby, so 1st 2 days we got soaked trying to get back to the room when it rained. Other than that... We only had breakfast included so it was pretty normal, both the asian and western options, and each and some of the other... But lack of control meant other guests could walk in on their own, and we have several times where people would sit at our table even after we had left our drinks and food on it to show there's people sitting. And of cos we understand guests cannot be controlled where they'll push their prams and use the same hands to grab the food without using the tongs or spatulas... Shower space is large with bathtub, and the changing area is attached to the shower area which is a nice touch.

Great property, friendly staff, wonderful mix of nature and comfort and luxury.

1st day of arrival it rained in the middle of the night. We woke up and saw the table with our items on were all wet because there was a leak in the roof. Contact front desk and the Duty Manager said they will do something about it, but it never rained as heavily again throughout our stay so we wouldn't know if it got fixed (or the DM actually held the rain back). 3rd day of stay, after the gym session and breakfast, headed back for a shower and found there's no water. Same, contacted front desk... and then we got water... albeit started off brown till clear water was received. Took about an hour. There's also no shelter path from the carpark (we rented a car) to the main lobby, so 1st 2 days we got soaked trying to get back to the room when it rained. Other than that... We only had breakfast included so it was pretty normal, both the asian and western options, and each and some of the other... But lack of control meant other guests could walk in on their own, and we have several times where people would sit at our table even after we had left our drinks and food on it to show there's people sitting. And of cos we understand guests cannot be controlled where they'll push their prams and use the same hands to grab the food without using the tongs or spatulas... Shower space is large with bathtub, and the changing area is attached to the shower area which is a nice touch.