Caribbean Islands Honeymoon Holidays

Property was excellent and staff was always friendly and helpful. Raphy was our concierge and was very attentive to our needs and requests. Had a great honeymoon. Many activities to do on site without having to leave.

Staff are incredibly kind and will do everything they can to accommodate you.

The pool has tiles missing everywhere. There were plenty of tiles actively coming lose while walking in the pool. Everything else was good.

Clean and good ac in room. Swim bar bartender was quite rude and was not a language barrier. I speak Spanish and English fluently. Maybe he was over whelm. He should know you work in customer services. Take a break gather your self and then come back. Also tons of seaweed. Wish expedia would have put it on the site. It was not swim able. We had to stay in the pool the whole time. Sucks bc you travel many hours only to not be able to enjoy the beach. The night shows were good and food.

Manuel and maxiuwa were very nice and helpful

Staff are incredibly kind and will do everything they can to accommodate you.

Amazing and kind staff , breathtaking pool , great location

When I arrived at Moon Palace, it felt like the start of a great relationship. You know charming, promising, saying all the right things. The food was surprisingly good for a mass-production buffet, and the Asian restaurant with the hibachi grill was a highlight. Chef Lemor was a class act. My kids loved the arcade and activities; everything felt easy and enjoyable. But like some relationships, it turned at the end. At checkout, we were told we could still enjoy some amenities before leaving. But once our wristbands were cut, the warmth disappeared. I went to grab a quick bite at the pizza bar and was met with, “Have you checked out yet? Then you can’t eat here. Only the buffet.” No empathy, no “sorry for the confusion,” just a blank stare as other guests looked on. It wasn’t the rule itself, it was the tone. The sudden shift from valued guest to outsider. It’s like telling someone, “I need a break, not a breakup,” and they instantly turn cold. Rules are fine, but communication and kindness matter too. I gathered my kids, took our quiet walk of shame, and thought, I like my own house anyway. Moon Palace, you had me at hello… but you lost me at checkout.

I love how when I arrived at the hotel they couldn’t accommodate my room I reserved but they provided breakfast for me and my guest for our entire stay as well as accommodating the room the next day when it became available

Amazing and kind staff , breathtaking pool , great location

Amazing staff location and service