Altos de Chavon Village Golf Holidays

a

Pros: The room was large and clean, and the view was amazing. The beach, although small, was well maintained by the resort and kept free of seaweed. The water was clear, warm, and calm. There were ample beach beds available. Cons: I checked in on Thursday afternoon. On Friday morning, I found the toilet would not flush and noticed my money and backup phone were missing. I immediately contacted the front desk. Two staff members came to take a report but could not communicate in English. Later that morning, my friend, who speaks fluent Spanish, and I reported the broken toilet and missing items at the front desk. Staff assured us they would send someone to repair the toilet, review security footage, and provide an update. The toilet was not repaired until late Saturday night despite multiple reminders to the front desk. I eventually found my money and phone late Saturday night while repacking, but hotel staff never provided an update on their investigation. We only dined at the buffet and snack bar. The buffet food was bland, overcooked, and mostly inedible. The fried chicken wings from the snack bar were the best option. The front desk staff and buffet hostess were professional and polite. Aside from them, and except for one bartender and the beach towel attendant, the service was poor. My friends and I were often ignored by buffet staff, so we had to get our own utensils and went without wine refills. We were not offered hot tea or coffee at breakfast.

every good, front desk very nice. but don't recommend SPA at 2nd floor.

Clean rooms, excellent service from personnel, convinience location

a

Pros: The room was large and clean, and the view was amazing. The beach, although small, was well maintained by the resort and kept free of seaweed. The water was clear, warm, and calm. There were ample beach beds available. Cons: I checked in on Thursday afternoon. On Friday morning, I found the toilet would not flush and noticed my money and backup phone were missing. I immediately contacted the front desk. Two staff members came to take a report but could not communicate in English. Later that morning, my friend, who speaks fluent Spanish, and I reported the broken toilet and missing items at the front desk. Staff assured us they would send someone to repair the toilet, review security footage, and provide an update. The toilet was not repaired until late Saturday night despite multiple reminders to the front desk. I eventually found my money and phone late Saturday night while repacking, but hotel staff never provided an update on their investigation. We only dined at the buffet and snack bar. The buffet food was bland, overcooked, and mostly inedible. The fried chicken wings from the snack bar were the best option. The front desk staff and buffet hostess were professional and polite. Aside from them, and except for one bartender and the beach towel attendant, the service was poor. My friends and I were often ignored by buffet staff, so we had to get our own utensils and went without wine refills. We were not offered hot tea or coffee at breakfast.