Udawalawa Beach Holidays

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Wonderful property and luxurious rooms. Felt truly relaxed. Staff was superb. Food was excellent. Direct access to beach. Just wonderful all around

I like that it is a boutique hotel. Not crowded as they have a selected number of rooms. Rooms are clean with patio open up to nature. You can even hear the peacocks in the morning. Bed is very comfortable. Friendly, respectful and kind staff. Beautiful property.

Absolutely a superb experience! Such friendly staff, helpful at all times. Lovely to have a “private” beach and combine relaxation with experiences arranged by a knowledgeable staff.

Overall the hotel itself is excellent, the staff, the facilities and the food.....an excellent hotel. The only negative does not relate to the hotel itself maybe more about the city of Kandy, its very nosey and busy, we were hounded by local traders and drivers all day which compared to other parts of the country we would not have the same experienceits

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Wonderful property and luxurious rooms. Felt truly relaxed. Staff was superb. Food was excellent. Direct access to beach. Just wonderful all around

Overall the hotel itself is excellent, the staff, the facilities and the food.....an excellent hotel. The only negative does not relate to the hotel itself maybe more about the city of Kandy, its very nosey and busy, we were hounded by local traders and drivers all day which compared to other parts of the country we would not have the same experienceits

The staff was courteous and friendly. The restaurant manager was very helpful with his recommendations. The reception staff was friendly and professional.

Wonderful property and luxurious rooms. Felt truly relaxed. Staff was superb. Food was excellent. Direct access to beach. Just wonderful all around