Bali Beach Holidays

Staff was great but room you have to them to clean Towels were bad and need to do something mozzies

Honestly we are from Perth and have come to Bali every year for the last 20 years and we have stayed everywhere, hotels and villas, but this was the truly the best family holiday hotel we have had. Beautiful hotel, excellent location, stunning gardens, amazing staff, we cannot fault it. I really rate the poolside staff who had so much to juggle they were so good, but also the location is perfect we will come back here, highly recommend this and whilst it’s not cheap it is definitely worth it :)

The hotel is in a central location in Kuta close to the beach, but no direct beach access. Lobby and pool are look impressive. Rooms are spacious and in good shape. Unfortunately the hotel was quite rigid. Check-in starts at 2 pm, we arrived at 1:30pm, were told we'd have to wait until 2pm. It took until 2:45 until we could enter our room. Part of the package was a massage voucher. Even though we stayed for 3 nights the spa could not find an appointment until 1pm on our departure day, after checkout time of 11 am. We asked the hotel whether we could keep the room until after the massage and they insisted we be out at 11. The hotel advertises free airport transport. Our flight departed at 7:20 pm and they only have a shuttle bus at 6 pm and 9 pm. What a joke. The individually ordered food was great. The breakfast buffet was ok.

Honestly we are from Perth and have come to Bali every year for the last 20 years and we have stayed everywhere, hotels and villas, but this was the truly the best family holiday hotel we have had. Beautiful hotel, excellent location, stunning gardens, amazing staff, we cannot fault it. I really rate the poolside staff who had so much to juggle they were so good, but also the location is perfect we will come back here, highly recommend this and whilst it’s not cheap it is definitely worth it :)