Ven All inclusive Holidays

No fridge which had been stated as standard for each room so our milk ( bought because they don’t provide any in the room) went bad. Bedside light didn’t work. Swimming pool, which was the main reason I chose the hotel was only available as part of a 3 hour spa pass for £23. I wanted a quick half hour swim each day but it wasn’t worth that price. Breakfast buffet was ok but food not renewed timely and staff seemed miserable and unwilling to help. Dinner buffet was less good with no choice of main dish other than a vegetarian option, no dessert at all and little choice of wine. Menu was not advertised in advance but I suppose as the meals were included in the overall room price there’s no incentive for improving quality or service. We were charged twice for a glass of wine but they grudgingly agreed to cancel the charge when we queried it. Well positioned on bus route 3 but quite a way out of the restaurant area if one wanted to eat elsewhere.

Very functional! All basic needs are satisfied. Happy hour and night cup were great additional treats.

Great staff and clean hotel.

Beautiful Hotel, Friendly Staff, clean room

Very good, staff very helpful

Excellent location. Beautiful and clean rooms

Loved our stay here. The staff were so welcoming and helpful from the moment we arrived they couldn’t do enough for us and were very helpful recommending restaurants close by for our first night that would be suitable to take a baby without being typical family chains. We had a 12 month old with us and she was so well looked after. Beautiful stoke crib and bedding and they gave her a crotchet bee soft toy. The facilities in the hotel are so well thought out beautiful decor big comfortable beds, little details like an umbrella and rain coat in the room and lovely coffee and tea facilities a filtered water tap. Loved how the hotel was so environmental friendly at its heart too. Copenhagen in general is a beautiful place filled with kind polite happy people and lovely food, we will definitely be back.

Wonderful location close to the metro. Excellent included breakfast spread (makes American Continental breakfasts look like a joke) which saved us so much money in pricey Copenhagen! The staff was so professional and kind, even assisting us with finding a doctor that came to our hotel room for a minor health issue. Thank you!

Great hotel. The location was ok and close to metro station.

Very functional! All basic needs are satisfied. Happy hour and night cup were great additional treats.

Great staff and clean hotel.