Mountain States All inclusive Holidays

The staff was friendly and accommodating. Easy access to the mall for shopping and dining.

The property is a nice property you can tell. Maybe it needs to be a little updated. I know the Venetian has had some updates. I don’t know if the Palazio is next. There’s a lot of nice dining options. I wasn’t very thrilled with the check-in process. They told me that they would text me shortly for a room. We waited three hours and still didn’t get a text message and when I went back to the front desk, they just told me that they could check me into a different room That would be overlooking the Vegas strip and that wasn’t true. All I saw was the freeway don’t get me wrong. It was still a nice view. You could see the mountains, but it’s just not what I was told but all in all it was a really nice hotel. Service was excellent housekeeping was amazing

We are amazed how big our room. Very spacious and clean,safe. Staffs are very well approachable. Pool is outstanding.

I comprised a list of things wrong. Hope it helps someone else decide. 1. No face towels/washcloths on Masquerade side. Called desk and was told they don’t have them period. Lies! The newly remodeled tower (Ipanema) has them. 2. Room smelled like a perm??? Extremely strong perm smell. Well 2 days later the tub wouldn’t drain and when we turned on the sink black stuff gushed up from the tub drain. The perm smell was HORRIBLE! They came fast because it affected my Asthma and I was having trouble breathing. 3.Charged my card twice and MORE than Expedia said we owed at checking. Said i had to pay the fees PLUS $500 deposit for each room I booked in my name. 4. Ice machine never worked 5. Elevators weren’t working on one side. So only 2 of 4 worked on the Masquerade side. Upon complaint of waiting 1 hr the open up one more elevator. All 4 never worked. 6. Pool closes at 6pm daily AND it shut down for the Labor Day holiday AND the day after!!!! 7.We were supposed to have connecting rooms or same floor and was put on floors 30 and 34 but other members of our group got the new tower and we’re close. 8. Bell Desk closes at Midnight. No help with luggage for 2am departure and no cart to get everything downstairs. 9.No microwave in room but you have a fridge 10. No microwave at all for guest use or rental 11. Ride share pickup is not right out front like taxis it’s at the end of the building kinda on the side. This was a struggle for two disabled people who travelled with us.

Enjoyed the stay everything good

My room was clean but the mattress was very old. besides this, it was ok.

The property is a nice property you can tell. Maybe it needs to be a little updated. I know the Venetian has had some updates. I don’t know if the Palazio is next. There’s a lot of nice dining options. I wasn’t very thrilled with the check-in process. They told me that they would text me shortly for a room. We waited three hours and still didn’t get a text message and when I went back to the front desk, they just told me that they could check me into a different room That would be overlooking the Vegas strip and that wasn’t true. All I saw was the freeway don’t get me wrong. It was still a nice view. You could see the mountains, but it’s just not what I was told but all in all it was a really nice hotel. Service was excellent housekeeping was amazing

We are amazed how big our room. Very spacious and clean,safe. Staffs are very well approachable. Pool is outstanding.

The staff was friendly and accommodating. Easy access to the mall for shopping and dining.

I comprised a list of things wrong. Hope it helps someone else decide. 1. No face towels/washcloths on Masquerade side. Called desk and was told they don’t have them period. Lies! The newly remodeled tower (Ipanema) has them. 2. Room smelled like a perm??? Extremely strong perm smell. Well 2 days later the tub wouldn’t drain and when we turned on the sink black stuff gushed up from the tub drain. The perm smell was HORRIBLE! They came fast because it affected my Asthma and I was having trouble breathing. 3.Charged my card twice and MORE than Expedia said we owed at checking. Said i had to pay the fees PLUS $500 deposit for each room I booked in my name. 4. Ice machine never worked 5. Elevators weren’t working on one side. So only 2 of 4 worked on the Masquerade side. Upon complaint of waiting 1 hr the open up one more elevator. All 4 never worked. 6. Pool closes at 6pm daily AND it shut down for the Labor Day holiday AND the day after!!!! 7.We were supposed to have connecting rooms or same floor and was put on floors 30 and 34 but other members of our group got the new tower and we’re close. 8. Bell Desk closes at Midnight. No help with luggage for 2am departure and no cart to get everything downstairs. 9.No microwave in room but you have a fridge 10. No microwave at all for guest use or rental 11. Ride share pickup is not right out front like taxis it’s at the end of the building kinda on the side. This was a struggle for two disabled people who travelled with us.

We are amazed how big our room. Very spacious and clean,safe. Staffs are very well approachable. Pool is outstanding.

The staff was friendly and accommodating. Easy access to the mall for shopping and dining.

My room was clean but the mattress was very old. besides this, it was ok.

We are amazed how big our room. Very spacious and clean,safe. Staffs are very well approachable. Pool is outstanding.