Northern Switzerland All inclusive Holidays

My family and I stayed here for 7 days and made it as our base for our Switzerland trip. I could not have been more happy staying at this hotel. We stayed at the family room where it has A/C and to top it off there is a fan in the room which we used to circulate the air. Mind you, we were here in July - the middle of summer heat. Common complain I read is the noise of train passing by - but, the room seem to have been improved with double pane windows which helped reduced the noise significantly. I barely heard the train and slept vey well after a long adventure. Highlight is just the included breakfast with so much selections! The cleanliness of the room and the nicest staff I have ever encountered in Europe. The gentleman at the buffet greets you with enthusiasm every morning, ask you if you slept well and takes care of every guest that comes in to eat. Oh man and the cheese they have there are outstanding! And! Winterthur is just a charming place with a nice old town you can walk around, not to mention you’re just 5-8 min walk to the station. I love love my stay at Hotel Banana City. One of best stay I’ve had in Europe.

Fantastic breakfast. Very full buffet breakfast plus a lovely chef behind the counter that you can actually talk to and order your own recipe of omelette.

Very clean room, very courteous staff but very noisy outside every morning with dumpsters

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.