Gulf of Mexico All inclusive Holidays

We had a late arrival and staff was super friendly on check in. Plenty of parking. Gated entry to make sure car was safe.

Staff was awesome and helpful

Fix elevators and don't assign rooms where you listen elevators moving 24/7

Staff was incredibly. Took care of when travel agency messed up the reservation. Saved me. Walking distance to the sphere - go there for sure. Pool and restaurant was great too!!

Mark took care of us checking into prestige. Will book again.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Large beautiful rooms

Our room was very clean, and we loved all of the restaurants.

Rooms are comfortable and spacious. Needs more bathroom counter space or a counter and outlet by the large mirror outside the bathroom. Disappointed there was no coffee maker in the room.

The only issue we had was we had to park our truck next door at Paris as we were told it wouldnt fit in the parking garage or we could pay 100.00 for VIP parking. We get free valet parking at Paris we we parked there. The Horseshoe was a very nice place and the room was huge. Definitely will stay again