Dear guest, thank you for taking the time to share feedback regarding your stay at hotel sapphire. We regret that your experience did not meet your expectations. Your feedback is valuable to us as it gives us an opportunity to continuously improve on the product and service standards of the hotel. Guest satisfaction is pivotal to us, and we take utmost care of our guests. We appreciate you sharing your concerns and look forward to welcoming you back for an experience that will exceed your expectations. Regards