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Reviews of Hotel Schwarzsee

3 out of 5
Hotel Schwarzsee
Schwarzsee, Zermatt

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yovana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin!? Schwarzsee Hotel is amazing for skiers who travel across the continents with the mentality to enjoy the outdoors. This hotel is very convenient as it is a ski-in-and-out hotel. With the most amazing views of the Matterhorn and part of the Swiss Alps just out your window. The gondola is one minute walk and to embark further up in the mountains and all the way to Cervinia ski resort which lands in Italy!! The staff at the hotel are polite and helpful, the food is beyond delicious. Enjoyed every meal for 4 consecutive days. Your stay includes breakfast and dinner. The dormitories are a bit stretchy and the mattresses hard spring coils. But if you are here to ski the alps, this is just a minor thing that you can overlook. I would definitely comeback!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jiandian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Ruth, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of the Matterhorn. The hotel is basic but clean.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ambiance of high mountains
Amazing mountain ambiance - that was my second time staying in this hotel. Matterhorn view from my balcony, good breakfast and excellent dinner, friendly and helpful staff. Unfortunately it gets booked up very quickly during the summer so it’s really hard to get.
Matterhorn in the evening. View from the balcony.
Matterhorn at sunrise. View from the balcony.
Stayed 2 nights in Aug 2023

8/10 Good

Yuichi, Ageo

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality!
Stayed 1 night in Aug 2023

10/10 Excellent

Hyunmi

Liked: Staff & service, amenities, property conditions & facilities
affable. pleasure staying. staffs were friendly and care for you while you are staying. met a lots of good friends.
Stayed 6 nights in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude, unfriendly manager
Very rude and unfriendly staff, particularly the elderly woman who seemed like the manager working during the day. Both soap and shampoo dispenser in the the shower/bathroom were empty, and had to ask multiple times to get it refilled, which still was not done promptly. Was rudely asked to settle my bill before check out time in the middle of eating my breakfast. Also was responded to angrily when I requested to check my luggage after check out, saying that it was too full and I would have to find space, which was not difficult at all to do for my medium sized backpack. Also the location is poor if you want to do anything in town, as they inform you in an email a few days prior to your stay that you will have to catch the 3pm gondola from Zermatt at the latest if you want to get back to the "hotel", which is really more of an adult hostel. I ended up sleeping on my friends' couch at their hotel in town for one of my nights because I wanted to hang out with them in town and it ended up being a far more comfortable and pleasant experience.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
All I can say is “WOW”. Sleeping at 2000 meters in the shadow of the Matterhorn. Simple but spotless facilities, excellent kitchen and delightful staff. Wake up in the morning and literally step out onto the piste. Only downside is that the lift shuts at the end of the ski day and there is no way to town in the evening, so you might not want to spend all week here. I spent two nights and found it delightful
Stayed 2 nights in Jan 2020

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Euang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
วิวดีมากๆ บริการดี ถ้ามีโอกาสจะกลับไปอีกค่ะ
Stayed 1 night in Apr 2024

10/10 Excellent

Gilles

Stayed 6 nights in Jan 2024

8/10 Good

Giada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima posizione stanza confortevole
Stayed 1 night in Feb 2022

10/10 Excellent

Claire-Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel hors de l’agitation de Zermatt est accueillant et calme. L’accueil convivial. Le Cervin juste devant…
Stayed 1 night in Aug 2021

6/10 Okay

Roger

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Gut gegessen. Tolles Frühstück. Saubere Zimmer. Dusche in einem geschlossenen Raum. Wenn man Aperol Spritz bestellt bekommt man ein Getränk das gleich teuer ist aber anders schmeckt. Wohlverstanden, ohne vorherige Rückfrage.
Stayed 1 night in Jul 2021

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très sympa et attentioné. Merci beaucoup pour cet excellent séjour.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage ist einzigartig; wenn man noch ein Zimmer hat mit Blick aufs Matterhorn, vom Bett aus wohlverstanden, das Essen hervorragend, das Personal sehr freundlich und auch noch tolles Wetter hat in den 3Tagen, mehr gibt es nicht.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バス、トイレはきょうぢうだが清潔。マッターホルンが間近に見える部屋で、天候に恵まれて山と星空が最高でした。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境寧靜，沒有光害，拍攝星空一流
Stayed 1 night in Aug 2019

8/10 Good

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vistas maravillosas
Lugar tranquilo para descansar después de unos días de alpinismo
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Personal wsr sehr freundlich und Zimmer sehr sauber mit Terrasse gegen Matterhorn
Stayed 1 night in Feb 2019
Response from Judith Mooser, Reservation Agent on 4 Mar 2019
Vielen Dank für Ihr Feedback. Schön, dass Sie unsere Gäste waren.