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This hotel was close to the train station and walkable to many shops and restaurants.
One of the staff was super helpful but once we called down to ask a question and we were rushed off the phone and hung up on after asking the restaurant at the hotel.
Breakfast offered an assortment of choices. One morning we ate breakfast later about 1hour before it closed, the hot food was like warm and the butter machine ran out of butter. The next morning we arrived early for breakfast and everything was hot and available.
Beautiful view from our room and a very nice patio.
Beds were comfortable and the bathroom was updated.
Excellent hotel! I chose this hotel based on my experience with the consistent service with Best Western. Was not let down. The amazing breakfast was an added treat. Top notch!
It's a lovely hotel with a very authentic Swiss feel to it. Excellent location within a 3-min walk from the main train station, about 5-min to the Gornergrat train and a ski bus stop to get to Sunnegga lift.
Also located very centrally close to the shops, restaurants, and ski rental.
Has a lovely sauna and a steam room too. Even a wood fire in the lobby in the evening.
Breakfast buffet had enough variety of options for more traditional and healthier choices.
Would highly recommend.
We stayed for 4 nights and it was great! The perfect location, just a short walk from the train station. The room was very nice and we had a little patio to sit outside our room with a mtn. view. Breakfast was excellent! Easy access to our skis & boots. I would definitely stay here again!
Fantastic hotel in the heart of Zermatt! Literally a 500 foot walk from the train station to hotel, and that same distance to basically everything else in the town. Free breakfast buffet which was very very good, and tea happy hours every night. Room was very clean, private balcony, very nicely unfitted rooms. Highly recommended!
Lovely stay, the staff couldn’t be more helpful and friendly. Only stayed 1 night and left too early for breakfast so they made us a little breakfast box to take with us. The restaurant was also brilliant with excellent food and service.
Hotel Butterfly is very close to the main station and from the main street and yet slightly away from the noise. The room was nice with an amazing balcony. The staff is friendly and the breakfast was wonderful. They have tea time as well. The dining room is just perfect and cozy for a mountain resort. We went off-season, in October. many other hotels, shops, and restaurants were closed but I still loved it. Half the town was open.
I have nothing but praise for this hotel ! The cost was high but typical for Zermatt. The room was large , we had a nice balcony , it was quiet but her right off of the busy street with tons of shops and restaurants. Five minute walk to train station. Breakfast was absolutely fantastic. Would highly recommend it !
Deborah
Stayed 2 nights in Oct 2023
8/10 Good
YUEN TUNG
Travelled with family, Travelled with group
15 Oct 2023
Liked: Amenities
Most staff are good and friendly during their service hours.
The bath tub was too narrow and as we were given the fifth floor with the wooden blocks on the ceiling, there were times we got knocks on the head using toilet and had to be mindful near bedside too. Otherwise it is nice. The staff were very helpful and pleasant. The Greek staff in the restaurant has also very good attitude.
Hotel is a lovely combination of traditional and modern. Very clean and comfortable. Staff were extremely helpful. The free afternoon drinks and cake were a nice touch. Very convenient for the station and the main town. Would definitely recommend.
Really loved this place. Had an issue with another booking - I thought I would have been stranded without a place to stay. Booked this place rather late in the evening and the staff welcomed me with open arms.
The place was impeccably clean, room was comfortable, view was absolutely outstanding!
The hotel is close to the train station, which was very important for our morning trip on the Glacial Express. Check in was smooth, and the property is very nice.
We had a comfortable room with a wonderful view of the Matterhorn. Everything was walkable and it was very close to the train station, but tucked back a little from the Main Street.
No AC means open windows- we felt it was too warm, and therefore loud as there were restaurants close by. Such a shame that that single fact clouded everything else, but that’s common in Switzerland I imagine
Great hotel and very nice room. The staff was helpful and friendly. Room was nice with balcony and beautiful view of side of mountain. Easy walk to town shops and restaurants and train station. They were kind and drove us the minute back to train station when we left! Breakfast was good as well.