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Reviews of Apartmenthaus Hotel Cella Central

4 out of 5
Apartmenthaus Hotel Cella Central
Dreifaltigkeitsgasse 10, Zell am See

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 12 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

8.2/10

Cleanliness

8.8/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Quynh

Travelled with partner
Liked: Amenities
The hotel is in a good area, the room was large and clean for its age. The front desk person working there was very rude however. She did not like how I rated my check in experience was negative, because I had to wait 2 hrs to get help, because the front desk was closed due to a party. The next day when I tried to get tourist information, she confronted me over it and told me my review was unacceptable. She argued with me in front of other hotel guest and even ignored them when I told her to help them first. This is the first time I ever experienced a hotel worker arguing with a customer over something like this. I did not even get help with recommendations in the area. The behavior of this worker was very UNPROFESSIONAL and kept blaming us or our phones for not being able to call the number for the parking when we got there. It is very unprofessional to be yelled at in front of other guests. I felt embarrassed and anxious, and it completely ruined my vacation. I have stayed at many hotels, and I have never been to a hotel with a worker that displays this horrible attitude, arguing with the customer. I would not recommend this hotel due to this worker, so hopefully some remedial training can help.

10/10 Excellent

Machaele, Hersey

Liked: Cleanliness, property conditions & facilities
Staff was seriously the friendliest, most helpful people that we encountered on our whole trip.
Stayed 1 night in Sep 2023
Response from eva on 11 Oct 2023
Liebe Machaele,ein herzliches Dankeschön für Ihr geschätztes Feedback! Wie wunderbar, dass Sie sich rundum wohl und umsorgt gefühlt haben! Gerne geben wir Ihre Worte an unser Team weiter und freuen uns, wenn wir Sie bald wieder begrüßen dürfen.Beste Grüße aus Zell am SeeFamilie Segl & die gesamte Segl Crew

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Spacious, comfortable, central
Spacious, comfortable apartment in central location. 5 minute walk to train station and lake front. Check in is at Cella Central hotel and the apartments are in a separate building next door. Warm welcome at reception. Apartment was more spacious than we expected, very clean and well equipped. As it is very central, it is surrounded by restaurants and bars and there was some music until 2 a.m. on a Saturday night. Would stay again.
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Lieber Gast,wir freuen uns sehr über Ihre gute Bewertung, vielen Dank.Wir werden das Lob auch gerne an die Mitabeiter weitergeben. Unser Cella Central ist ein kleines, feines Boutiquehotel inmitten der Altstadt von Zell am See.Wir freuen uns heute schon auf ein Wiedersehen mit Ihnen.Sonnige Grüße aus Zell am SeeFamilie Segl & die gesamte Segl Crew

6/10 Okay

Fred

Had a strange feeling about the whole experience. Left early!
Stayed 1 night in Sep 2023

6/10 Okay

mariann

Travelled with family
Disliked: Cleanliness
Not what I expected
Location was good, close to the center, supermarket, see. Apartment very spacious; furniture dated, apartment smelled bad. Not cleaned properly - I've rather waited and move in to a clean apartment. Hair everywhere from previous guests; leftovers. In the Hallway bags of trash piled up (from other guests in the building). We only stayed 2 nights and most likely wont return.
Stayed 2 nights in Jul 2023
Response from Eva on 11 Sept 2023
Dear guest,Thanks for your review. We are very pleased that you enjoyed your stay with us. We will also discuss the critical points internally.Best regards from Zell am See.Segl family & the Segl Crew

8/10 Good

Josianne

Liked: Cleanliness, room comfort
good stay in central Zell am See
Location is very perfect for the center of Zell am see. Apartment was very big and clean. The only draw back is there is no lift in the apartments and we were on the 3rd floor.
Stayed 3 nights in Aug 2022

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, room comfort
Huge apartments
Our room wasn’t ready when we arrived and we had to wait for about 1.5 hours, but the front desk was nice and gave us a free breakfast. We stayed in the apartments and it was extremely spacious and it was nice to have two large washrooms. The furniture is a bit outdated and we were missing kitchen towels, but overall, it was a very pleasant stay.
Stayed 3 nights in Feb 2022

8/10 Good

Andrea

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from eva on 31 Jan 2024
Liebe Andrea,vielen Dank für die schöne Bewertung.Besuchen Sie uns bald wieder im Sportrsort Alpenblick.Sonnige Grüße aus Zell am SeeFamilie Segl & die gesamte Segl Crew

8/10 Good

Tommy K.

Liked: Cleanliness, room comfort
Litt vanskelig å finne resepsjonen til hotellet
Stayed 1 night in Sep 2023
Response from eva on 2 Oct 2023
Sehr geehrter Tommy K.,vielen Dank für Ihre Bewertung und wir bedanken uns auch für Ihren Input wegen der Rezeption. Wir werden uns intern besprechen und eine Lösung finden.Wir würden uns freuen, Sie bald wieder bei uns im Hotel begrüßen zu dürfen.Liebe Grüße aus Zell am SeeFamilie Segl & die gesamte Segl Crew

10/10 Excellent

Jutta Rosa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wir waren rundherum zufrieden, sehr empfehlenswert!!!
Stayed 1 night in Sep 2023
Response from eva on 25 Sept 2023
Liebe Jutta,wir auf gesamter Linie überzeugen konnten und den Urlaub wahrlich perfekt mitgestalten durften. Wir hoffen, Sie wieder bei uns in den Bergen begrüßen zu dürfen und senden Ihnen beste Grüße wie schön, dass Sie einen rundum gelungenen Urlaub bei uns im Alpenblick erlebt haben! Vielen Dank für Ihre Rückmeldung.Gerne werden wir Ihren tollen Bericht an die Segl Crew weitergeben.Wir freuen uns, wenn wir Sie bald wieder vollends begeistern dürfen.ein herzliches Dankeschön für Ihr geschätztes Feedback! Wie wunderbar, dass Sie sich rundum wohl und umsorgt gefühlt haben! Gerne geben wir Ihre Worte an unser Team weiter und freuen uns, wenn wir Sie bald wieder begrüßen dürfen.Familie Segl & die gesamte Segl Crew

8/10 Good

Henrik

Travelled with family
Liked: Cleanliness, room comfort
Centralt hotel
Meget centralt hotel i centrum og tæt på søen med både hotelværelser og -lejligheder og tilhørende restaurant. Venligt personale. Pris på morgenmad i den dyre ende. Parkering i byen er dyrt!
Stayed 2 nights in Jul 2023
Response from Cella Central on 22 Aug 2023
Lieber Henrik,vielen lieben Dank für die lobenden Worte.Wir freuen uns sehr, dass es Ihnen bei uns im Hotel so gut gefallen hat.Besuchen Sie uns bald wieder.Sonnige Grüße aus Zell am See.Familie Segl & die gesamte Segl Crew

10/10 Excellent

Sven

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 5 nights in Feb 2023
Response from Brigita Husic on 22 Feb 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Charlott

Disliked: Room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Monika

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Erik

Stayed 7 nights in Jul 2022

8/10 Good

Stefan

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Ole

Stayed 2 nights in Jul 2022

8/10 Good

Angelo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We sliepen boven een bar waarvan de muziek wel tot 2 uur te horen was. Als je zelf niet vast slaapt of van een feestje houdt, kan dit wel een dingetje zijn. Pas bij vertrek werd er naar gevraagd. Het was dus bekend en ze hebben aan ons dus mazzel gehad.
Stayed 2 nights in Mar 2022

10/10 Excellent

Björn

Stayed 14 nights in Feb 2022

10/10 Excellent

Heribert

Stayed 2 nights in Jan 2022

8/10 Good

Johan

Travelled with group
Liked: Room comfort
Toimiva asunto, ei kovin viihtyisä
Asunto oli tilava ja toimiva. Jouduimme huomauttamaan siivouksesta kuin saavuimme. Asunnon sisustus on hieman kolkko, ei kovinkaan viihtyisä. Sijainti erittäin hyvä, 5-10 min kävely hiihto hissille. Palvelu ystävällistä.
Stayed 7 nights in Jan 2022