Zaouiet Ben Sassi Trip

My stay at this riad was truly wonderful. It is beautifully located just far enough from the chaos of the Medina to feel peaceful and relaxing, yet still close enough to the main streets to easily explore. I always felt comfortable walking to and from the riad in the evenings. One of the highlights of my stay was the cooking class. The chef was incredibly kind and accommodating—he even switched my class at the last minute due to a change in my flight schedule, which I really appreciated. What made the experience truly exceptional, however, was the staff. Every single person I encountered was warm, welcoming, and genuinely kind. They went above and beyond to make sure I was comfortable and had everything I needed. On one occasion, I had to leave very early in the morning (around 5:00 AM) for an activity. Since it was still dark and I was unfamiliar with the area, the manager thoughtfully arranged for someone to escort me to my destination so I wouldn’t have to walk alone. That level of care and attentiveness meant so much and made me feel incredibly safe and looked after. I’m so grateful for such a memorable stay and the genuine hospitality I experienced here. I will absolutely be returning —next time with my family.

Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations.

This hotel presented an amazing experience. From the moment you walk it the staff is attentive and ready with a welcome drink and getting you set up with your room. The property is gorgeous for a very well located boutique hotel. The room was comfortable and appreciated the extras. The location is close to everything and a very walkable area.

We've just returned from a lot Ng weekend and had an amazing time. The hotel is beautiful, the staff are such nice people and very attentive, very happy to cater to my partner who is coeliac offering him alternatives for breakfast. The location is a very quick 10-15 mins walk to the main square with lots to look at on the way. The palace is worth a visit just a few short steps f om the Riad. We didn't get chance to use the spa facilities. Highly recommend for a short stay.