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Reviews of Hotel 9

4 out of 5
Hotel 9
Avenija Marina Držica 9, Zagreb

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 150 reviews" "
Rating 8 - Good. 30 out of 150 reviews" "
Rating 6 - Okay. 6 out of 150 reviews" "
Rating 4 - Poor. 2 out of 150 reviews" "
Rating 2 - Terrible. 3 out of 150 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and helpful. Loved that it was so close to the bus station and we were able to walk to the city center.
Stayed 1 night in May 2024

10/10 Excellent

Yumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re enjoyed stay at the hotel Front staff are gentle and polite
Stayed 1 night in May 2024

10/10 Excellent

Pamela, Southport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had excellent, welcoming service from the moment i arrived to checking out. Any information i needed was quickly obtained. Very friendly staff and quality of buffet breakfast excellent.
Stayed 1 night in May 2024

10/10 Excellent

Zeljka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with a great staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gordana

Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Stayed 4 nights in Dec 2023

6/10 Okay

Joann

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Have to be honest about reviews of this hotel, everything was good, like location, breakfast, reception, rooms…but one thing I can’t stand for was cleaning room service…they put back the towels was in floor that I used to the rack with new towels and the stuffs on vanity was messed up around. Because it was a dusty towel I noticed right away when I stepped in the bathroom when I came back from outside. I was disappointed the person cleaned the room. That’s why I have to write the review on here hopefully the hotel manager will solve this problem to make sure it doesn’t affect to good hotel business
Stayed 3 nights in Oct 2023

10/10 Excellent

James, Greenlawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We walked into Zagreb, had a great time. The hotel is clean and comfortable. The breakfast was great.
Response from Hotel 9 Team on 17 Oct 2023
Dear, We are glad to hear that you enjoyed in our hotel. We hope to welcome you in the future again.

8/10 Good

Hui

Liked: Cleanliness, property conditions & facilities, room comfort
Morden and clean rm
Stayed 1 night in Sep 2023
Response from Hotel 9 Team on 21 Oct 2023
Dear, We are glad you enjoyed your stay. Best regards.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely Helpful and Friendly Staff. Very clean and nicely decorated hotel. Great air-conditioned rooms, essential on very hot days. Highly recommended!!
Stayed 4 nights in Jul 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, quiet, comfortable, and spacious. The location is about 2 miles from the center of town and on a busy street which is not ideal; However, transportation is close by, easy to navigate, and the buses run frequently.
Stayed 1 night in Jun 2023
Response from Hotel 9 Team on 7 Jul 2023
Dear,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

8/10 Good

Vicky

Stayed 1 night in Jun 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was really cute, clean, and had friendly staff. It’s located right beside the tram and bus station so it’s easy to get to the town center and other areas in Zagreb in about 10-15 minutes. The rooms themself need better air conditioning. It go really hot and humid which made it hard to be in the room for long periods of time and sleep. It was too noisy to have the windows open at night.
Stayed 1 night in May 2023
Response from Hotel 9 Team on 14 Jun 2023
Dear,thank you very much for the compliments and for sharing your impressions. We're really glad you enjoyed your stay at Luxury Boutique Hotel 9.Hope we will have the chance to welcome you again to our hotel.Best regardsHotel 9 Team

10/10 Excellent

Virpi

Stayed 1 night in Jun 2023

10/10 Excellent

Jakov

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing modern hotel.
Stayed 1 night in May 2023
Response from Hotel 9 Team on 29 May 2023
Dear,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards

2/10 Terrible

Laura

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had a really rough stay. Apparently the hotel has disabled temperature control in the rooms and our air conditioner could not be used because the hotel was on “heat mode”. Our room was about 90 degrees and there was no solution given except to open the window. Unfortunately our room was on the first floor so this was both unsafe and loud. We left it open until we tried to sleep but eventually had to close it for security. Pretty miserable night with not much sleep. Management had no solutions.
Stayed 1 night in Apr 2023
Response from Hotel 9 Team on 2 May 2023
Dear Mrs. Laura,We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, we have shared your feedback with all team members. We will work to improve overall experience. We hope you choose to stay with us again when your travels bring you back to the area.Best regards

10/10 Excellent

Gordana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern style. Quite.
Stayed 1 night in Mar 2023
Response from Hotel 9 Team on 23 Apr 2023
Dear, Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally helpful staff at this luxurious boutique hotel. Exceeded expectations and would highly recommend this hotel to other travellers. Easy walk to train/bus makes for a super convenient location.
Stayed 1 night in Mar 2023
Response from Hotel 9 Team on 23 Apr 2023
Dear,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, property conditions & facilities
I always Stay at Hotel 9. Its clean, friendly staff, convenient, quiet.
Stayed 1 night in Mar 2023
Response from Hotel 9 Team on 22 Mar 2023
Thank you for your kind words. We are always glad to have you here at Hotel 9.

10/10 Excellent

Ivanka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel 9 was exceptional, the staff was courteous and friendly. Beautiful modern decor and very clean . Great location, close enough to Zagreb city center. The breakfast buffet was amazing, great selection of food. I would definitely recommend and come back to stay when in Zagreb!! Keep up the good work . Toronto Canada 🇨🇦 ♥️
Response from Hotel 9 Team on 8 Nov 2022
Dear,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

jae, urbandale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Kind stuff and clean room Close to Bus terminal
Stayed 3 nights in Oct 2022
Response from Hotel 9 Team on 26 Oct 2022
Dear Jae,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like everything at Hotel 9. It’s clean, friendly, quiet, convenient location- close to main bus station. I would highly recommend to anyone.
Stayed 1 night in Oct 2022
Response from Hotel 9 Team on 26 Oct 2022
Dear Mrs. Gordana,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property in October 2022. It was excellent. Travelled by bus from Budapest to Zagreb and walked a few yards across the street to an incredible hotel. Staff were awesome. Walked to old town and had a great meal. Very quiet hotel and convenient to travel.
Stayed 1 night in Oct 2022
Response from Hotel 9 Team on 16 Oct 2022
Dear Mr. Allan,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Samir, East Wenatchee

Stayed 1 night in Sep 2022

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect location, very modern, clean, friendly.
Stayed 1 night in Oct 2022
Response from Hotel 9 Team on 4 Oct 2022
Dear Mrs. Gordana,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very clean. Easy and quick tram link into centre.
Stayed 1 night in Sep 2022
Response from Hotel 9 Team on 27 Sept 2022
Dear Mrs. Alison,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located for the bus station.
Great location for the bus station, easy to get to from the airport, and perfect to just walk across the road for the next step of my journey by bus. Comfortable spacious room, great value, super breakfast. Would come back again.
Stayed 1 night in Sep 2022
Response from Hotel 9 Team on 23 Sept 2022
Dear Mrs. Anita,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel in Zagreb
Very nice room and hotel, near the central bus station and 20 minutes walk from the center. Kristina and another girl from the reception were really nice and also the cleaning ladies. Breakfast is very nice, too, and not expensive.
Stayed 1 night in Sep 2022
Response from Hotel 9 Team on 22 Sept 2022
Dear Mr. .………..,Thank you very much for the wonderful review!We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel 9 Team on 12 Sept 2022
Dear,thank you for sharing your impressions. We're really glad you enjoyed your stay at Luxury Boutique Hotel 9.Hope we will have the chance to welcome you again to our hotel.Best regards,

4/10 Poor

Milada

Disliked: Cleanliness, amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Miodrag

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel. Very friendly stuff. The place is unique and Exceptional. We will be back.
Stayed 1 night in Aug 2022
Response from Hotel 9 Team on 18 Aug 2022
Dear Mr. Miodrag, Thank you very much for the wonderful review! We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort. We hope that we will have the opportunity to host you again. Best regards, Hotel 9 Team

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was marred by having lost my phone at the airport. The staff all helped immeasurably to achieve the return of my phone. Everything else there was also above reproach :)
Stayed 1 night in May 2022
Response from Hotel 9 Team on 26 Jul 2022
Dear Andrea, Thank you very much for the wonderful review! We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort. We hope that we will have the opportunity to host you again. Best regards, Hotel 9 Team

10/10 Excellent

Ante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar area was a bit disappointing,but a great value hotel
Stayed 3 nights in Jun 2022
Response from Hotel 9 Team on 16 Jun 2022
Dear Mr. John, thank you for staying with us and thank you for your feedback. We hope to have the opportunity to host you again, and improve the impression that you have gained. Best regards, Hotel 9 Team

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Staff very helpful especially Cristina on reception. Also breakfast was very good.
Stayed 4 nights in Jun 2022
Response from Hotel 9 Team on 15 Jun 2022
Dear Mrs. Janet, Thank you very much for the wonderful review! We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort. We hope that we will have the opportunity to host you again. Best regards, Hotel 9 Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just opposite the main bus station. Breakfast is great. Room is clean. The staff at the front desk were very helpful and helped us print bus tickets for the next leg of our trip. Highly recommend this hotel.
Stayed 1 night in Jun 2022
Response from Hotel 9 Team on 15 Jun 2022
Dear, Thank you very much for the wonderful review! We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort. We hope that we will have the opportunity to host you again. Best regards, Hotel 9 Team

10/10 Excellent

Lowen

Stayed 1 night in May 2022
Response from Hotel 9 Team on 31 May 2022
We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort. We hope that we will have the opportunity to host you again. Best regards.

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Breakfast was good! Very convenient location!
Stayed 6 nights in Apr 2022
Response from Hotel 9 Team on 10 May 2022
Dear Mr. Victor, Thank you very much for the wonderful review! We are delighted that you enjoyed your stay at Luxury Boutique Hotel 9 and that you have recognized our effort. We hope that we will have the opportunity to host you again. Best regards, Hotel 9 Team

10/10 Excellent

Huan, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, great location
Stayed 4 nights in Apr 2022
Response from Hotel 9 Team on 21 Apr 2022
Dear Mr. Huan, thank you very much for the compliments and for sharing your impressions. We're really glad you enjoyed your stay at Luxury Boutique Hotel 9. Hope we will have the chance to welcome you again to our hotel. Best regards, Hotel 9 Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Wonderful and beautiful hotel. Highly recommend.
Stayed 1 night in Oct 2021
Response from Hotel 9 Team on 30 Oct 2021
Dear guest, Thank You for choosing Hotel 9. We appreciate Your review very much! Kindest regards from Hotel 9 team

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, very quick walk to bus terminal
Stayed 1 night in Oct 2021
Response from Hotel 9 Team on 27 Oct 2021
Dear Arthur, Thank You for Your review ! Hope to see You again. Kindest regards, Hotel 9 team

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at Hotel 9. My favorite hotel in Zagreb
Stayed 1 night in Oct 2021
Response from Hotel 9 Team on 27 Oct 2021
Dear Gordana, Thank You very much for Your review ! Hope to see You again. Kindest regards, Hotel 9 team

10/10 Excellent

Art

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Id definitely come back if the price stays at 107cad/night lol
Stayed 6 nights in Dec 2020

8/10 Good

Abboudi, Zagreb, Croatia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel, basic. Good location and friendly front desk personnel, however when I booked it did not specify number of passengers and it is customary for a hotel room booking to default to two passengers but they still made me pay extra for an additional guest claiming that my booking was for one person.
Stayed 1 night in Aug 2020

10/10 Excellent

Mihai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Staff very helpfull and nice.i would stay again
Stayed 1 night in Jul 2020