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"Beautiful, traditional Japanese style rooms provide an authentic experience. We enjoyed the breakfast. They did their best to accomodate my wife's gluten free diet needs. The family onsens were a nice option for privacy."

"Great place, very friendly staff, food is very delicious and the private outdoor hot tub is great! "

"Room is very clean. Staff are nice. Spa is enjoyable. Small gift was unexpected but making you feel you were very welcome. "

"Very nice ryokan. The room was spacious and clean. The food was excellent. Worth every cent. "

"Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price. "

"I stayed here in Nov 2024 and Jun 2025. This property is so beautiful. There is long term construction right next to the property so there is noise during the day. Everything was perfect to have a relaxing time. "

"Hotel is fine ( very good for 2 stars ). They have private Onsens, which is great. Resturant staff were amazing in catering a vegetarian meal(s) for my wife. "

"Cozy, clean & spacious room with a mini onsen. Pre-check in is advisable. 5 minute walk to Kirin Lake where beautiful scenery & cafes around. 10 minute walk to Yufuin Floral Village & shopping streets. "

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "