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"Overall this was a very nice holiday. The hotel is beautiful and very relaxing with no issues over getting sunloungers, food or drinks. Drinks were nice and bed was very comfy. The range of activities was also wonderful (eg cocktail making classes). The spa was fantastic - well worth a visit. Staff were hit and miss. Some staff were fantastic such as neomi (entertainment team - she went above and beyond and just exuded good vibes) and harsh in reception. However, i witnessed a few incidents where other staff were rude to guests which is not expected in any hotel let alone one in this price bracket. Unfortunately some facilities were being renovated during my stay (restaurants and bar) which meant the serenity was intereupted with the noise of power tools. It would have been nice had the hotel communicated this to be before check in. The seafood restaurant was fabulous and the staff there were great (particularly Ana and Valentine). However the buffet restaurant's food was mid and id hope for more given the holiday price. Overall this was a lovely holiday, although for the price i wouldnt return as there are hotels in greece (and likely other countries too) that are better value and equally luxurious. "

"Love this hotel, it's my 10th stay. The hotel is good for families and couples. The kids club and entertainment is away from the accommodation and there is an adult only pool. Beautifully kept gardens,some pools are heated. "

"Food was good with lots of fresh and healthy choices especially breakfast. Staff were superb especially restaurant and bar staff who made service more personal. Great pool and general location of the hotel is good. I would consider a return visit. "

"How this is rated 5 star, I will never know. Rooms are average, food is sub prime. The worst are the staff who are really not friendly and so begrudging to have to help you out."

"Great hotel but needs to treat all its customers fairly. Charging 40 Euros / day for a sunbed cushion (albeit bundled with food & drinks) is a poor way to treat customers !! Staff were very friendly but when we checked in, we were left to find our rooms (5 minute walk away with 3 flights of stairs) with our luggage by ourselves. A bit disappointing "

"Great place to stay in Lanzarote! Spacious and luminous junior suite, comfortable bed, renovated bathroom, nice terrace. Very clean and well maintained. Good breakfast and dinner. Friendly staff. We really enjoyed our stay here. Really recommended! "

"The most warm and welcome check in I have ever experienced the staff could not be more helpful absolutely fantastic thankyou it made my stay so much better would highly recommend this hotel to anyone ! Great location great beach bars and so many restaurants near by 10/10 "

"From the moment I entered it the folks behind the desk were very helpful and courteous.ln particular Geronimo was very helpful but indeed all the staff did everything they could to make my stay pleasant and enjoyable. The buffet breakfast was excellent and the room were cleaned daily. I would highly recommend THB Flora"

"Everything was ok. The building could use an upgrade but everything was cleaned a lot. The staff could have been more friendly, except for one guy at reception 2 who was friendly and helpful. "