Search Hotels by Fairmont in Yucatan Peninsula from ₹50,294

"nice people, food was ehh"

"Keep your money look somewhere else before booking there !! This place is a joke I had a terrible experience at Royalton Splash Cancun and would not recommend it to anyone. The food situation alone was unacceptable. I was served a raw hamburger, which is completely unacceptable for any resort, especially one that claims to be high-end. To make things worse, the pizza place kept running out of cheese, and the burger station ran out of fries—how does a burger place run out of fries? The bar wasn’t any better. They didn’t even have mint for mojitos, one of the most basic cocktails you’d expect at a resort in Cancun. Service across the board was horrible. Every request felt like a burden. The staff constantly said “no” to simple things, and the overall attitude was rude and unwelcoming. It honestly felt like the employees were miserable and didn’t want to be there. The pool area was chaotic. Getting a chair felt like competing in a daycare—people scrambling and fighting over spots first thing in the morning. Even the ice cream stand couldn’t keep up—they ran out of cones, which just added to the frustration. Overall, this resort was disorganized, poorly managed, and far from the luxury experience it promises. Definitely not worth the money."

"Delicious food, great staff, large clean rooms. Buffet and all restaurants are delicious! Drinks from every bar are great. "

"The resort has beach access, but I highly recommend the pool. The game makers are top-notch and staff is very friendly and helpful. The rooms are very cool and comfortable. "

"Great staff, but the "Sun Club Master Suit" experience fell short of expectations. We booked the Sun Club Master Suite Ocean Front, expecting the VIP treatment typically associated with a high-end suite. Unfortunately, the service was rarely proactive; I often found myself following up on requests and experiencing long wait times. The Logistics: It was quite difficult to locate the pre-booked Amstar private shuttle at the airport. The Property: While well-maintained, the resort feels aged, and our room felt significantly dated for the price point. The Highlights: About 90% of the staff were wonderful and friendly, and the food was decent. Verdict: Between the aging facilities and the lack of proactive service, I didn't feel the experience was worth the premium we paid."

"Beautiful we got a good time. I like the place."

"Na"

"Overall a very nice resort"

"This resort is very modern and Americanized, didn’t feel authentic Mexican. Beautifully designed with really great food. The buffet was amazing always had something new to discover. Did not like the wait times to get into the buffet or the order coffee from there little on site coffee shop. It was impossible to just go somewhere and help yourself to morning coffee. You had to wait to be sat then wait for the waiter to come over to your table (at the buffet) the train brings you around which helps since the resort is so big: the beach side pool is very sleek. Staff friendly. The gym is beautiful and nice tennis courts. Nightly live musicians were talented. I loved the smell in the lobby. "