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Reviews of Motel 6 York, PA

2 out of 5
Motel 6 York, PA
323 Arsenal Rd, York, PA

Reviews

5.6
Rating 10 - Excellent. 82 out of 566 reviews" "
Rating 8 - Good. 124 out of 566 reviews" "
Rating 6 - Okay. 103 out of 566 reviews" "
Rating 4 - Poor. 96 out of 566 reviews" "
Rating 2 - Terrible. 161 out of 566 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

4.2/10

Amenities

5.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Room. Quick Check in
Stayed 1 night in May 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs all over the place and unclean room. Total scam
Stayed 3 nights in May 2024

6/10 Okay

Alisha

Travelled with partner
Red stain on comforter, no extra roll of toilet paper & dirty toilet.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Alisha, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

Gladys

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the Motel because the room had a nasty smell and it was dirty.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Gladys, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

TaMara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk clerks were awesome, they were very courteous and pleasant. The room was dirty and smelled bad. The toilet was not clean, the bed linens were stained and had cigarette burns . The plus was that the hotel was close to shopping and dining.
Stayed 3 nights in May 2024
Response from Nancy Y. on 15 May 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out the next day I only stayed one night
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Shiane

Stayed 2 nights in Apr 2024

10/10 Excellent

junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Junior,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Twynda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The confirter had hiles in it. Lint all over it and it smelled i had to by aur freshner to sleep there
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Twynda, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Tina

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a perfect stay considering I didnt check in till 3am the morning that I was checking out. Was in town for death in family. And being with family, time slipped by
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Tina,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Kenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with mostly clean room. Great value and I wouldn’t mind rooming here again. Room had a good clean smell with modern outlets such as USB-C. Bed was comfortable. Bathroom was very roomy for a motel. Shower had facilities for people with disabilities. Some problems include a lack of shampoo, conditioner, lotion, and the detachable shower head slides down to hip level and doesn’t stay up over your head. Floor was a little dirty under my feet and there is no carpet anywhere. Toilet seat was so high that my feet wouldn’t even touch the ground and I’m 5 feet 11 inches.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Kenny, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsNatalie #Team6

6/10 Okay

Sharon

Liked: Property conditions & facilities
Disliked: Amenities
The rooms were clean. They tried to charge me twice for the room. When I asked the maid for extra towels, she said that they were not allowed to give them out. No shampoo offered. The desk clerk banged on my neighbors door at 2 o’clock in the morning for no reason And woke us all up.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Sharon, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service
Disliked: Amenities
My only complaint is that it seems to be a party hotel. People running around yelling and the smell of pot was powerful. But when it was quiet it wasn't bad. Room wasn't immaculate but bedding and towels were clean. Water is hot and tv worked. For the price of the room I'm happy with my stay.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Aurelia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 14 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Joadelis

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Bed sheets dirty, hairs and stains. Bathroom also dirty.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Joadelis,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Edward, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell hole
Disgusting crack house is all I can think of to describe this sub par motel
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Hi Brooke,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so bad
Stayed 1 night in Dec 2023

8/10 Good

Ray

Business traveller
Stayed 2 nights in Dec 2023

6/10 Okay

Holly

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Been here many times. Cheapest around but you get what you pay for. Not the safest hotel. Items from previous occupant in corners of room still. Don't usually have issues with staff. This time I had a booking issue and she was less than helpful.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Holly, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Buffy

Travelled with partner
Liked: Cleanliness
I don't mind staying at this motel 6,it is quiet and it's rooms aren't too bad, they do need to step it up a notch tho. We wanted a different pillow because it was dirty, they told us to wash it um no if I am paying u should wash it. Other then that it was ok.
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hi Buffy,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was dirty the bathroom had large cracks in walls only 1 thin blanket 2 inch crack below door very cold
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi RobinThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.Lilith#Team6

6/10 Okay

Laurie

Disliked: Amenities
The area was sketchy. Accommodations were not the greatest.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 8 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel 6 York, PA
There was a gap on the bottom of the front door that was just about 2 inches so there was a cold draft constantly, a gap on the top of the bathroom door, the water pressure was not the best, there were roaches in the bathroom and by the sink just outside the bathroom, the microwave was dirty, the mini fridge smelled funky, the bed sheets were very itchy, thin, had stains and cigarette burns (this was in a non-smoking room). The floors were dirty enough that if you walked across the floor with clean bare feet from one end to the other, the bottom of your feet would almost be completely covered in dirt. Overall not pleased with the upkeep of the room.
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 8 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Twynda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted a no somking room and they gave me a smoking room floor tile was comming up no stoper fro tub
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Twynda,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Leticia, Medford

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Samwel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

wilma

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am waiting for the customer care to get back with me. They are aware of all the issues. Love bugs and dead bugs in room with other dirty issues. First room was not even cleaned and they gave the room key out! Then sent us to this"clean" room with multiple issues.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Wilma,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Bryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Rosalie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly and Cozy
I work for a hotel myself and when I am booking for any stay at any hotel, the first thing I do is walk in and check the beds and the sheetz. I also go to the bathroom and make sure towels and tub and toilets are clean and fresh! At this stay I experience, dirty wash clothes and the floor matt looked used and wet. The shower was used before we got there so the tub was wet! when I pull she sheets of they had stains on it. It wasn't too bad, I mean for the price I paid I really cant complain you get what you paid for. I would stay again they just need todo a better job at keeping it cleaned to the hotel standards that's all.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Rosalie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What in the HELL
Rooms not cleaned after first night,they said there policy, was staying more than a week
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Christopher, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Jim

Stayed 1 night in Sep 2023

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Aug 2023

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities
Staff was very unprofessional and the room was not clean and look like someone was still in it bed unmade and trash all around
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Shawn, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, clean environment
Stayed 1 night in Aug 2023

10/10 Excellent

SHARON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a birthday gift and we had a very nice one day stay. The only thing I would suggest is a blanket in the room in case it is needed and an extra pillow. There were three there but my friend took the two and I really needed an extra pillow besides the one that was there. I could have asked but did not.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Frederick

Business traveller
Liked: Staff & service
It was across the street from the diner and across the street from Sheetz
Stayed 1 night in Aug 2023

2/10 Terrible

Matu

Business traveller
Liked: Cleanliness
Disliked: Amenities
not clean smelling like urine bathroom nasty
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Matu,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Frederick

Liked: Cleanliness, staff & service
It was fine
Stayed 1 night in Aug 2023

8/10 Good

matthew

Stayed 1 night in Aug 2023

2/10 Terrible

Therin

Stayed 7 nights in Jul 2023

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023

8/10 Good

connie

Stayed 2 nights in Jul 2023

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has roaches
Stayed 22 nights in Jun 2023

10/10 Excellent

Yosyp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

David

Bedding was stained, carpets soiled, would not use them again unless in desperate need of lodging on short notice!
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

DAVID

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023