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Reviews of Heritage Hills Golf Resort

3.5 out of 5
Heritage Hills Golf Resort
2700 Mount Rose Ave, York, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 381 reviews" "
Rating 8 - Good. 101 out of 381 reviews" "
Rating 6 - Okay. 46 out of 381 reviews" "
Rating 4 - Poor. 8 out of 381 reviews" "
Rating 2 - Terrible. 12 out of 381 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious, although a little dark, possibly due to the very high ceilings. Reception was quite helpful and friendly and had useful recommendations for local attractions. They allow late checkout if you request it and availability permits. The on-site mini golf course was a fun way to spend a little down time with the teens. There is also a homemade ice cream shop (Sweet Willows Creamery) a few minutes walk from the resort with traditional, vegan, and non-dairy options. The on-site bar and restaurant had live music Saturday night while we stayed at the property, so that was a welcome touch to a late dinner at the Ale House. I recommend this resort for families/ people traveling with children or teens. If you golf, this looks like a well-maintained course and they have an outdoor driving range as well.
Stayed 2 nights in May 2024

6/10 Okay

William L.

Travelled with partner
It is a golf resort, nice for golfers. Hotel is plus 35 years old. Overall condition at best is average including amenities. No restaurant.
Stayed 2 nights in May 2024
Response from fd on 25 May 2024
Thank you for your feedback. We do have a restaurant did you inquire about the restaurant at the front desk

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
An extremely nice place for an impromptu visit. The property is well maintained and the staff is wonderful. I would definitely recommend and will be coming back.
Stayed 2 nights in May 2024
Response from kd on 22 May 2024
Thank you. we appreciate you thinking of us for your impromptu visit. We look forward to seeing you in the future.

10/10 Excellent

l kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from fd on 13 May 2024
thank you

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice grounds and nice restaurant !
Stayed 2 nights in May 2024
Response from kd on 7 May 2024
thank you for your feedback.

8/10 Good

Edmund

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Apr 2024
Response from kd on 22 May 2024
thank you. hope to see you in the furture

6/10 Okay

Jean

Stayed 1 night in May 2024

10/10 Excellent

Yaakov

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from kd on 26 Apr 2024
thank you

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from kd on 26 Apr 2024
thank you

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kd on 30 Apr 2024
thank you

10/10 Excellent

Beth

Stayed 2 nights in Apr 2024
Response from kd on 7 May 2024
thank you

6/10 Okay

Travis

Business traveller
Liked: Cleanliness
Ok hotel reasonable prices…. But not deserving of the term “resort”. No gym…. Al least not without driving to it AND paying a fee…. No pool…. Coffee but no tea… minor but still one would expect more from a self proclaimed “Resort”.
Stayed 1 night in Apr 2024
Response from kd on 9 Apr 2024
Thank you for your response. we are sorry you were unhappy with your recent stay. As far as the gym, they have had some ownership changes so they are not affiliated with they but they do allow our guest to use the facility for a minimal cost. Did you ask the front desk for tea?

2/10 Terrible

Alanna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room curtains and chairs were filthy .. bed uncomfortable , there were dirty towels in the room
Stayed 1 night in Apr 2024
Response from kd on 9 Apr 2024
Thank you for your response. We are sorry that your recent stay was unpleasant. We have forward your comments to the appropriate departments.

6/10 Okay

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff did not explain anything at check in. No notification that we had to hang sign on door to have room cleaned and beds made. No bed spread on bed. Asked for additional blanket and was brought the cloth shower curtain to use. Room doors need replacement for better security
Stayed 2 nights in Mar 2024
Response from FD on 27 Mar 2024
thank you for your feedback. We are sorry you were not notified about housekeeping, however there is a sign at the front desk explaining about our housekeeping procedures. We do apologize about the mix up with the extra blanket. We will let appropriate departments know about your concerns.

8/10 Good

Ron

Stayed 1 night in Mar 2024
Response from kd on 30 Apr 2024
Thank you

2/10 Terrible

Amie

Stayed 1 night in Mar 2024
Response from FD on 30 Apr 2024
Thank you for your response. We are sorry that you were unhappy with your stay. Did you bring any of your concerns/issues to the front desk so we could have addressed them?

6/10 Okay

Konstantia

Disliked: Property conditions & facilities
This is a beautiful hotel, but everything is outdated
Stayed 1 night in Mar 2024
Response from FD on 27 Mar 2024
thank you for your feedback. we will send your comments to the appropriate department

8/10 Good

Marius G

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from kd on 19 Mar 2024
thank you

10/10 Excellent

Corey

Stayed 1 night in Mar 2024
Response from kd on 9 Apr 2024
thank you. we hope to see you the next time you are in York.

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from kd on 24 Feb 2024
thank you. We strive for 10's. Did you have any issues that were not addressed

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service
I've stayed here many times before.
Stayed 1 night in Feb 2024
Response from kd on 6 Mar 2024
Thank you. we hope to see you in the future

6/10 Okay

Greg

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 20 Feb 2024
thank you

6/10 Okay

Francis

Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from fd on 13 Feb 2024
thank you. Did you notify the front desk of any issues

8/10 Good

Selenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FD on 10 Feb 2024
thank you

10/10 Excellent

Kristina

Stayed 1 night in Jan 2024
Response from FD on 27 Mar 2024
thank you

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kd on 7 Feb 2024
thank you

6/10 Okay

Jaron

Liked: Staff & service
Disliked: Cleanliness
Pubic hairs all over the shower wall was disgusting and also bed had stains on the comforter
Stayed 1 night in Jan 2024
Response from kd on 27 Jan 2024
thank you for your feedback. We are sorry for your inconvenience. Did you let our front desk know so we could have had a chance to fix these issues

10/10 Excellent

Ralph

Stayed 1 night in Jan 2024
Response from fd on 13 Feb 2024
thank you

2/10 Terrible

Sosan

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kd on 23 Jan 2024
We are sorry that you had a terrible experience. Did you notify our front desk of your concerns so that we could have tried to make your stay better?

6/10 Okay

Betrice, Edgewood

Stayed 1 night in Jan 2024
Response from FD on 23 Jan 2024
thank you. did you bring any of your concerns to the front desk?

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kd on 23 Jan 2024
thank you. we hope to see you when you are in the York Area

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from kd on 23 Jan 2024
thank you. hope to see you in the future

8/10 Good

Matilde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is attached to a golf course. It is outside of York and I find the resort quiet and safe. The staff was nice and friendly during check-in. There are not many dinning options around the resort and breakfast is not included.
Stayed 1 night in Dec 2023
Response from FD on 23 Jan 2024
Thank you for your feedback. We have one restaurant on the resort and several within a 10 mile radius of the resort. Breakfast is available for a minimal cost

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 23 Jan 2024
thank you

10/10 Excellent

anurag

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from FD on 23 Jan 2024
thank you

10/10 Excellent

Linda

Stayed 6 nights in Dec 2023
Response from FD on 23 Jan 2024
thank you

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 23 Jan 2024
thank you

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from FD on 23 Jan 2024
thank you

10/10 Excellent

Mary

Stayed 4 nights in Dec 2023
Response from kd on 23 Jan 2024
We hope to see you in the future

10/10 Excellent

James

Travelled with family
Stayed 1 night in Dec 2023
Response from FD on 23 Jan 2024
thank you for that outstanding score

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay, the only downside was breakfast was not included. Service was excellent, and the whirlpool king suite was really cool. Spa service were really nice too
Stayed 1 night in Dec 2023
Response from FD on 23 Dec 2023
We are glad you enjoyed you stay and spa treatment.

4/10 Poor

NICOLE

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from FD on 21 Dec 2023
Thank you for your feedback. We are sorry you we unhappy with your stay. Did you bring any of your concerns to the front desk so we could have tried to make your stay better?

2/10 Terrible

Courtney

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Get your ice cold shower!!
Our last experience with this hotel wasn’t the best. We had ice cold water in our room on the third floor. The noise was pretty terrible as well this time. Of course our last night there the manager came in and would not address us while we walked past or any of the issues that we had brought to the attention of the staff while we stayed there. It’s just wild because I remember this being an establishment that took pride in great customer service when I was in my twenties.
Stayed 5 nights in Dec 2023
Response from FD on 19 Dec 2023
Thank you for your feedback. We are sorry you were inconvenienced, however our front desk staff offered to move you to a different room on a different floor away from the noise and you declined. Our on-call Maintenance person was called and the cold water issue was resolved.

10/10 Excellent

Amanda, Chesterfield

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the outdoor space! They have tubing, ice hockey, and golf!
Stayed 2 nights in Dec 2023
Response from FD on 19 Dec 2023
Thank you. we hope to see you in the future

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Heritage Hills! The hotel is beautiful and the staff is professional. Scarlett at the front desk is extremely nice!
Stayed 1 night in Dec 2023
Response from FD on 19 Dec 2023
thank you for your feedback. we are glad you enjoyed your stay

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
Everything fine but toilet not working properly
Stayed 1 night in Dec 2023
Response from FD on 14 Dec 2023
Thank you for your feedback. We have forwarded your concerns to the appropriate department

10/10 Excellent

Maricel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kd on 27 Jan 2024
thank you

10/10 Excellent

Francisca

Stayed 1 night in Dec 2023
Response from kd on 27 Jan 2024
thank you

10/10 Excellent

Heriberto

Stayed 1 night in Dec 2023
Response from FD on 23 Jan 2024
we appreciate your feedback

8/10 Good

Amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet but far from good shopping areas
Stayed 1 night in Dec 2023
Response from kd on 5 Dec 2023
thank you for your feedback. The closest mall is 10 minutes away.