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Reviews of Courtyard by Marriott York

3 out of 5
Courtyard by Marriott York
2799 Concord Road, York, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 301 reviews" "
Rating 8 - Good. 77 out of 301 reviews" "
Rating 6 - Okay. 35 out of 301 reviews" "
Rating 4 - Poor. 19 out of 301 reviews" "
Rating 2 - Terrible. 15 out of 301 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Abhishek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lori, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in bed!
I had a bug crawl on me in the middle of the night and needed to pack my stuff and transfer rooms at 3am.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was phenomenal. From check in to check out they made us feel at home. You could feel that they truly cared about their guests and were there to help and make our stay as great as possible.
Stayed 5 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, super clean and comfy. Service is great and people working there are very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Worth it!
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. Jackie and Patricia at the bistro went above and beyond.
Stayed 1 night in Oct 2023
Response from Management on 11 Oct 2023
Thank you for your kind words. We hope to see you again.

4/10 Poor

Adam

Disliked: Staff & service, amenities, property conditions & facilities
I booked a room for a wedding reservation two months ahead and traveled to the hotel to find out that they overbooked and my reservation was canceled earlier in the day while I was traveling. So 11:30 am I received an email from them canceling my two month old reservation. Shame on them for overbooking and ruining my entire trip. I honestly do not recommend his hotel and their practices.
Stayed 1 night in Oct 2023

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds with clean rooms and friendly staff.
Stayed 2 nights in Aug 2023
Response from Christina S on 8 Oct 2023
Thank you so much for your feedback regarding our property. We hope you come back to visit soon. Thank you!

4/10 Poor

Marcus

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Julia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1st room toilet wouldn't flush, and tv was on blaring and wouldn't shut off. 2nd room they tried to give us had a huge red stain about 1 1/2 feet round int the middle of carpet. 3rd room had a few little red stains in carpet, but other then that the 3rd was clean. New manager just took over the hotel and she tried to go out of her way to make things right.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cris

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

4/10 Poor

RENEE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We cannot sleep in a bed that hard it was the only room available when we checked in and this bed felt as if it had a piece of board under it my daughter and I just could not sleep in it as soon as we laid down about 10 minutes later we had to go we checked out explained that we were checking out early and I would like a partial refund no refund given
Stayed 1 night in Jul 2023
Response from J.Irizarry on 11 Aug 2023
Dear Guest,I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Sincerely,Janette IrizarryGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Never received the deposit back. The sheets on one bed had hair on it. Took a long time for them to change the sheets.
Stayed 1 night in May 2023

10/10 Excellent

Tamyra

Stayed 1 night in Jun 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice staff and clean hotel
Nice hotel with a lot of amenities and pleasant staff, but I agree with some of the other reviews about the showers that leak, make sure to put a towel down in front of it or watch your step getting out! ;) Otherwise the stay was fine although the room wasn’t quite ready at check in and then there was some issue with their system and my hotels.com reservation, but they got it worked out fairly quickly I guess
Stayed 1 night in Jun 2023

6/10 Okay

Open Honest

Stayed 1 night in Jun 2023

10/10 Excellent

Preya

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

justine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location!
Stayed 1 night in Jun 2023

2/10 Terrible

terry

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Dont stay at a marriott
Staff OK. Building bad, bed hard, shower sprays all over, leaked on floor, tiny trickle for sink water, only had 2 towels, used floor mat to dry myself. Hotel charged twice the normal rate, they said because its "busy" got receipt for $243, now the charge on my chase site says $270! No one answers phone, chat runs you in circles email goes nowhere. Terrible experience
Stayed 1 night in Jun 2023

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt that the entranceway was a little dirty and needs to be cleaned up.
Stayed 7 nights in May 2023

10/10 Excellent

Georgette

Stayed 1 night in Jun 2023

10/10 Excellent

Aimee

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
liked the creek and the ceilings, manager was nice
Stayed 1 night in May 2023

10/10 Excellent

Cory

Stayed 1 night in May 2023

6/10 Okay

Charles Ferrin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Desk staff had a hard time finding the filling my reservation. Then we had to ask for fresh towels. Our room was not serviced between days of our stay
Stayed 2 nights in Apr 2023

6/10 Okay

Cheryl

Stayed 2 nights in Apr 2023

10/10 Excellent

Christine

Stayed 3 nights in Apr 2023

10/10 Excellent

cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff.
Stayed 2 nights in Mar 2023

8/10 Good

Rony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Lisa

Stayed 1 night in Mar 2023

8/10 Good

RoseAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again. Room was clean and fast check in.
Stayed 1 night in Feb 2023

10/10 Excellent

Tavaura, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay, the staff was super friendly and accommodating. The hotel was clean and comfy.
Stayed 1 night in Feb 2023

4/10 Poor

Andrea

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Lobby and lounge area are very nice and a nice fire pit outside. Our group encountered problems with our rooms not getting cleaned & I had to wait an hour and 45 minutes for a room because there were no clean towels & they wouldn’t allow me to check in without towels in the room. Finally one staff member was able to resolve the issue of rooms not being entered as available after they were cleaned. Room was clean but we could not get our temperature regulated in the room and it was cold. In the morning the coffee area in the lobby was a mess with trash in the floor. I asked if hot chocolate was available at 7 a.m. & was told if you don’t see it we don’t have it. It was not my normal Marriott experience. The property felt safe and the amenities were nice.

4/10 Poor

Christina

Stayed 2 nights in Dec 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was fine. Bistro was lacking.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing
Stayed 1 night in Dec 2022

2/10 Terrible

Brianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Robert, Chicago

Liked: Cleanliness, staff & service
The staff were friendly and helpful and the room was clean and well appointed but the hotel could use a bit of a refresh and a little better maintenance. The lack of a full restaurant was disappointing but there are many dining options in the area.

10/10 Excellent

Traci

Stayed 6 nights in Oct 2022

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 2 nights in Oct 2022

2/10 Terrible

James

Disliked: Staff & service
Although my bill was paid through Expedia when I checked in, an employee requested a credit card. Naively I said ok, within hours fraudulent charges started to pop up and I had to cancel my credit card and dispute the charges. I feel my credit card information was likely stolen at this Marriott, and likely by the person who checked me in, since the last legitimate charge was Marriott. I told info this to the clerk when I was checking out, he was utterly uninterested.
Stayed 1 night in Oct 2022

2/10 Terrible

Asia

Stayed 2 nights in Oct 2022