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Reviews of Sochi Palace Hotel

4 out of 5
Sochi Palace Hotel
Kochinyan 13/13, Jrvezh, Yerevan

Reviews

4.0
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

4.6/10

Cleanliness

4.4/10

Staff & service

2.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 25 nights in Jul 2019

4/10 Poor

Mojtaba, Edmonton, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall poor service
We were a family of 5, and stayed at an executive 3-bedroom suite for 8 nights. Pros: large suite Cons: poor room service, poor communications, unskilled staff, low grade/quality food Details: - The staff didn't clean our suite properly. We'd have to literally ask for the simplest things. Once, we ordered breakfast to be brought to our suite. The breakfast leftover was sitting on our table until we got back in the evening. It took a phone call plus a walk downstairs to ask the manager in person to send someone. Even then, it took an hour for the staff to show up. - Same thing happened again; this time with dinner. It took a day for the dishes to be cleared from the table, after several phone calls. - There appeared to be something wrong with the sewage. Bathrooms smelled real bad. - We had to ask for toilet tissue :) The staff wouldn't pay attention while doing the cleaning. - We were once kicked out of the restaurant, because it was rented out to a local party! The manager offered us to sit at the bar. We didn't like the atmosphere at the bar and opted for eating inside our suite. - Apart from one of the managers, the rest of the staff didn't speak much English. This is very frustrating, and causes lots of problems. - Our food orders got mixed up almost every time we ate at the restaurant. - The quality of the food was low, and they sometimes seemed to have not been freshly made. - The elevator was too small, fitting maximum 4 people at a time. We used the stairs a lot.

4/10 Poor

Cory, Modesto, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Strange hotel WAY out of town
THe room was plagued by a weird smell-- turns out there was a drain in the bathroom floor that smelled strongly of sewage, 6 feet from the pillow of the bed. The shower was tiny and leaked onto the floor, hence the drain. The neighborhood was a disturbung collection of abandoned industrial buildings and one noisy all-night card room night club under my window. Staff took my passport to make a copy, saying it would be put returned to me within 2 hours, but it wasn't. I was told management "wasn't available" for my complaint. Then when I went into town (a 10 minute cab ride away) they said they would leave it in my room, but they didn't. Finally I got it back the next day, but they had me worried. Very Soviet hotel!!
Response from Sona on 19 Jun 2015
Dear Guest, if there was even a small problem witht he room, you could say and it would be changed immeadiatley and you would be given the rooms you would like, as we had one, two cases and we changed the room immediately. I am sorry for the noise if it was in the morning, but for the night we don't have building workers for night. And for passport I think this is not the case to worry about, as nothing is lost in our hotel, and even if somebody forgets sth it is immediately returned to him. In any case I am deeply sorry for the inconvinience that you had... Be informed that any problem is solvable. Kindest regards, Management

2/10 Terrible

Yonnes, Dresden

Disliked: Cleanliness, staff & service, property conditions & facilities
Nette Fotopräsentation aber der totale Flopp
Das Hotel liegt im Hinterland einer großen Ausfallstraße.Es ist umgeben von einer Investruiene und liegt auf einer staubigen,vermüllten Brachfläche.In das Stadtzentrum zu gelangen ist ein längerer Prozeß,eigentlich nur mit dem Taxi zu machen.Der Flughafen liegt ganz am entgegengesetzten Außenbezirk von Yerevan.Die Zimmer sind groß,Betten von ordentlicher Qualität.Zimmer sind oft schmutzig,in einem der Zimmer befanden sich auf der Matratze Flöhe.Zimmerreinigung nur auf Nachfrage,Toilettenpapier nur auf Nachfrage aufgefüllt.Frühstück lieblos und eintönig.Getränke oft nur auf Nachfrage.Bis auf wenige Ausnahmen wirkt das Personal unproffessionell und desinteressiert.Das Hotel wird unter Anderem auch als Stundenhotel genutzt,entsprechende Störgeräusche waren jede 2.Nacht zu hören.Wenn ich vorher nur die leiseste Ahnung von der"Qualität" des Hauses gehabt hätte,hätte ich einen großen Bogen um das Hotel gemacht.Mit Sicherheit nie wieder!
Stayed 12 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slecht hotel onvriendelijk en niet verzorgt
mensen neem deze hotel niet je wordt opgelicht met alles. Slecht personele slecht onderhouden hotel.