Yen Bai Trip

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

Stayed here while I was in Hanoi. It was a great hotel to stay at for my trip in Vietnam. The room was spotless and there were multiple amenities at this hotel. The hotel staff were all very helpful and they allowed us to do a late check out and even arranged free transportation to the airport. The manager Nancy went above and beyond to make our stay as pleasant as possible and I highly recommend staying here if you visit Hanoi.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Good staffs services thanks to Happy, Cindy very helpful also we received good services from breakfast staffs, but the room is small compared to website advertised pictures.

Staff went above and beyond to accommodate our anniversary during the stay and even surprised me with a birthday surprise during our stay. Would 100% come back and recommend this to anyone visiting. Location is great and the hotel and spa were top quality as well.