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Reviews of Best Western Point South

2.5 out of 5
Best Western Point South
3536 Point South Drive, Yemassee, SC

Reviews

7.6

Good

Rating 10 - Excellent. 338 out of 1003 reviews" "
Rating 8 - Good. 323 out of 1003 reviews" "
Rating 6 - Okay. 181 out of 1003 reviews" "
Rating 4 - Poor. 91 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dean

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our assigned room reeked of smoke and had a hole torn out of the carpet right in the middle of the room. The new room assigned was tired as well.
Stayed 1 night in May 2024

10/10 Excellent

Shannice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean. Food was great.
Stayed 1 night in May 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. The rooms are clean. The decor needs to be updated
Stayed 3 nights in May 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool
Stayed 1 night in May 2024

2/10 Terrible

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Clerk on 16 May 2024
We do apologize about the stay that you had with us and we do apologize that you did not enjoy the stay. As we are in the process of renovations and making the property a better stay for all guest we hope that you would come back and see our improvements.

2/10 Terrible

Bobbie

Stayed 1 night in May 2024
Response from Rajan Kapadia GM on 12 May 2024
Hello Bobbie, Thank you for choosing to stay with us and Please call us and let us know so that we can correct our shortfall.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and it was very clean.
Stayed 1 night in Apr 2024
Response from Front Desk CLerk on 16 May 2024
Thank you for taking time out to review our property and we are glad that yo enjoyed your stay with us.

6/10 Okay

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff was friendly and room was relatively clean. Tub/Shower had plumbing issues and the area was kind of shady, which is probably why they had a so many security cameras. The restaurant was closed/under construction. The parking lot was full of large shipping containers and the majority of people staying there were construction workers.
Stayed 1 night in May 2024
Response from Front Desk CLerk on 16 May 2024
We do apologize that you did not enjoy your stay with us and we hope that you would come back again and see our improvements

10/10 Excellent

Isel

Liked: Staff & service, amenities, property conditions & facilities
Super clean. Great breakfast. Friendly and helpful staff.
Stayed 1 night in May 2024
Response from Front Desk Clerk on 16 May 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay.

8/10 Good

Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt unsafe on one side of the building by the trees where parking was.
Stayed 1 night in May 2024
Response from Front Desk Clerk on 16 May 2024
We do apologize that you did not feel safe but it is very well lit and very safe on the property and we are glad that you enjoyed your stay.

4/10 Poor

Joan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This motel appears to be going downhill fast. We chose it because it advertised as having a restaurant. The restaurant was completely closed with dirty linens piled up on the floor and in complete disarray. The room was in need of updating to say the least. There were two air conditioners on the floor, because one wasn’t working? Or perhaps the portable one was a dehumidifier…why? The mattress was not deep. The front desk clerk was seemingly bored. The breakfast was minimal. We will never return.
Stayed 1 night in May 2024
Response from Rajan Kapadia GM on 4 May 2024
Hello Joan, Thank you for choosing to stay with us. Apology for the inconvenience we will address your concern. Being right on the coastal side we have a dehumidifier in all the rooms including the lobby as we tried to go above and beyond. I request you to stay with us next time when you are in this area.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in. They gave our cat a goodie bag! So sweet. Room was clean and pillows and bed very comfy. Second stay here on our way home from Florida. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Front Desk Clerk on 16 May 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay.

4/10 Poor

Sylvie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room (246) was supposed to be non-smoking and it stinks cigarettes like no tomorrow so much. We had to put air freshener for the bathroom all over the room and it still didn't take the smell away. The hide a bed was ripped. The carpet was ripped. The bed very uncomfortable, as hard as a board.
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Hi Sylvie,We apologize for the experience that you have had. We are a non-smoking property and we try to assure that all of our rooms are kept up with our brand standards. Thank you for sharing your experience with us. Best Regards,Front Desk

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Good breakfast.
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We aim to accomodate the best experience for our guest.Best Regards,Front Desk

10/10 Excellent

hunter

Stayed 1 night in Apr 2024

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
They gave me a small bag of food and treats for my dog ! But a $20 pet fee
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Hi Amelia,Thank you for sharing your experience with us. We are a pet-friendly hotel and our furry friends are our priority as well. A pet fee is typically charged for pets who are not service animals. Best Regards,Front Desk

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. Our guest satisfactory is our top priority.Best Regards,Front Desk

8/10 Good

David, Crimora

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Property has some age but is clean and well kept. Breakfast was excellent. Will use again when passing through.
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Hi David,Thank you for sharing your experience with us. Our guest satisfactory is our top priority. We look forward to seeing you in future endeavors.Best Regards,Front Desk

8/10 Good

Aziza

Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us.Best Regards,Front Desk

4/10 Poor

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The inside of the door had a lot of dirty fingerprints. The toilet bowl had a ring of brown at the water line. The carpet had a square cut out area that was placed back. The bed was uncomfortable, and the curtain (that had dirt along the inside seam) didn't block out the outdoor lighting. The room was bright at 4 a.m.
Stayed 1 night in Apr 2024
Response from Rajan Kapadia GM on 22 Apr 2024
Hello Donna, Thank you for choosing to stay with us and finding time to communicate with us. We will look into the points you mentioned and improve. I request you to stay with us on your next visit to this area.

6/10 Okay

Joseph

Stayed 2 nights in Apr 2024
Response from Front Desk CLerk on 16 May 2024
Thank you for taking time out to review our property and we are glad that you enjoyed your stay with us.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very small pillows (more like throw pillows for a sofa! Strange!) Run down bathroom n not very clean. Cheap furniture. I’d rather pay more for a cleaner nicer place. I won’t stay in a Best western again.
Stayed 1 night in Apr 2024
Response from Rajan Kapadia GM on 17 Apr 2024
Hello Mr William,Thank you for choosing to stay with us. Our team at Best Western point south try our best to exceed guest expectations, Obviously, in this instance, we could have done better. we are upgrading our rooms shortly to improve the guest experience. I request you to stay with us next time in this area.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice…stayed overnight on our way driving South. Front desk was very polite and helpful. Will stay again on future trips.
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Hi Richard,Thank you for sharing your experience with us. Our guest satisfactory is our top priority. We look forward to seeing you in the future.Best Regards,Front Desk

6/10 Okay

Caroline

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room appeared to be clean there was a slightly unpleasant odor.
Stayed 1 night in Apr 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experiece with us. We apologize for any inconvience to you, for here we strive to meet our guest expectations.Best Regard,Front Desk

6/10 Okay

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
There was an odor of cigarette smoke but it wasnt too bad. There was a raised bump down the exact middle of the bed which leads me to believe there was a bar under the mattress and made sleeping uncomfortable trying to avoid it. The bathtub was really small and I barely fit in it and I'm not an overly large person. Overall the hotel is very well maintained and the room was very clean just those minor things. Personally I wouldnt stay there again because I want to take a nice relaxing bath so I would stay somewhere with an adequate size tub.
Stayed 2 nights in Apr 2024
Response from Monique on 29 Apr 2024
Hi Cathy,Thank you for sharing your experience with us. We apologize for any inconvience that you may have experience. Here our guest satisfactory is our top priority, and your concerns will surely be addressed. Best Regards,Front DeskBest Regards,Front Desk

10/10 Excellent

VENKATA GURUPURNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

4/10 Poor

Laura

Stayed 1 night in Mar 2024
Response from Rajan Kapadia GM on 22 Apr 2024
Hello Laura, Thank you for choosing to stay with us and you can call us about your experience so that we can improve.

10/10 Excellent

William, Napanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was easy, room was clean & comfortable. Location just off I 95 easy to access
Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and comfortable room!
Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Hi John,Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities
Cleaned
Stayed 2 nights in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

10/10 Excellent

David

We feel comfortable here
Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

10/10 Excellent

yazmin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean .
Stayed 4 nights in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

6/10 Okay

Laima, Midlothian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very very outdated
Stayed 1 night in Feb 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We apologize for any inconvience that you may have experienced.Best Regards,Front Desk

2/10 Terrible

Veronika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated rooms and smelly all over the hotel. Couldn’t have breakfast because of the unbearable smell of ammonium. Would not recommend.
Stayed 1 night in Mar 2024
Response from Rajan Kapadia GM on 18 Mar 2024
Hello Veronica, Thank you for choosing to stay with Best Western Point South. Apology for the inconvenience and I am going to look into it in the breakfast room. I request you to choose to stay with us on your next visit to this area.

10/10 Excellent

Billie

Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards, Front Desk

8/10 Good

Jon

Liked: Cleanliness, staff & service
It was ok 4 stars
Stayed 1 night in Mar 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

10/10 Excellent

Lisa

Travelled with partner
Didn’t like the fact that there were no restaurants nearby.
Stayed 1 night in Mar 2024
Response from monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We apologize for any inconvience that you did experience with locating a nearby restaurant.Best Regards,Front Desk

8/10 Good

Yazeed

Liked: Staff & service
Overall, decent.
Stayed 1 night in Mar 2024
Response from Front Desk Clerk on 11 Mar 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

jimmy

Stayed 1 night in Mar 2024
Response from monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

8/10 Good

Yuri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was really bad. Otherwise, a very pleasant exp.
Stayed 1 night in Feb 2024
Response from Front Desk Clerk on 5 Mar 2024
Thank you for taking time out to review our property and we do apologize about the breakfast and we will be working on the breakfast part and try and be better on that end, but we are glad that you enjoyed your stay and as we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Shawnee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this is an older hotel the carpeting and paint in my room were fresh and the towels were very nice. The staff were all very friendly.
Stayed 1 night in Mar 2024
Response from Front Desk Clerk on 5 Mar 2024
Thank you for taking time out to review our property and we are very glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers. Front Desk Clerk.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Monique/ Front Desk Agent on 27 Feb 2024
Thank you for your response! It was a pleasure of ours to have you as "Our" guest. The Best Western team takes pride in your experience with us, and we are most gracious to see that you have had a great experience with your stay. Thank you, Best Western!

6/10 Okay

Ursela

Stayed 1 night in Feb 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. Here our guest satisfactory is our top priority.Best Regards,Front Desk

10/10 Excellent

sandra

Travelled with family
Very convenient and very nice accommodation s.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 18 Feb 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again. Thank You. Alyssa Myers.

2/10 Terrible

Bruce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was mouldy
Stayed 1 night in Feb 2024
Response from Rajan kapadia GM on 22 Feb 2024
Hello Bruce,Our job is to exceed our guest's expectations.Thank you for booking with us but you checked out in an hour and we refunded the full amount. Understand you were not comfortable seeing a dehumidifier in the room. It is quite normal to have a dehumidifier in the house or hotels located on the southeastern side of the coast.I request you to choose our property while next time you are in this area. Striving to provide quality accommodation is our goal. Thank you,

8/10 Good

Franklin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly but clean. Definitely worth paying a little extra than other cheaper motels.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 18 Feb 2024
Thank you for taking time out to review our property and we are glad that you were pleased with you stay. As we are in the process of renovations and making the property a better stay for all of our guest, we hope that you would come back again. Thank You. Alyssa Myers.

10/10 Excellent

ziff

Stayed 1 night in Feb 2024
Response from Monique on 29 Apr 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

8/10 Good

Elizabeth

If you like Best Western, this is a good one.
Typical Best Western. We usually only stay at Best Western in the south due to exterior corridors. This was a better one then most as the stairs and walkways were covered and out of the rain. We were pleased to find USB ports in the room. We would prefer a desk over the sofa and not fond of the bathroom set up but again all Best Westerns are set up this way. Breakfast mediocre but okay. I think that this was a better than average BW.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 7 Feb 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest. We hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

Kadeja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 7 Feb 2024
Thank you for taking time to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.