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Reviews of Doubletree By Hilton Abu Dhabi Yas Island Residences

4 out of 5
Doubletree By Hilton Abu Dhabi Yas Island Residences
PO Box 144239, Yas Bay, Yas Island, Abu Dhabi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 59 reviews" "
Rating 8 - Good. 7 out of 59 reviews" "
Rating 6 - Okay. 1 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raed, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to WB, affordable, very modern and clean and comfy.
Stayed 1 night in May 2024

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Feryal Haddon on 30 Apr 2024
Dear Suzette,Warmest greetings from The WB Abu Dhabi.Thank you for giving us perfect rating and we are glad that we exceeded your expectations. We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and warm hospitality at all times.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Angelos, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Feryal Haddon on 26 Mar 2024
Dear Angelos,Thank you for such wonderful feedback. I am glad that you enjoyed your stay to the fullest. We aim to provide a truly legendary experience to our valued guests, and we are thrilled that we were able to exceed your expectations. On behalf of the entire team, I look forward to welcoming you back to the hotel soon. Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Hamanshu

Stayed 12 nights in Feb 2024
Response from Feryal Haddon on 22 Mar 2024
Dear Hamanshu,Thank you for staying with us and sharing your feedback on this platform. We are happy you enjoyed your stay with us and met your expectations. Once again, thank you for your time and we look forward to welcoming you back to the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Ameer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Feryal Haddon on 12 Feb 2024
Dear Ameer,Thank you for taking the time to tell us about your recent experience at DoubleTree by Hilton Abu Dhabi Yas Island Residences. We are sincerely pleased to know you had a memorable stay with us and we exceeded your expectations.Once again, thank you for your feedback and we can’t wait to welcome you back to the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Amani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Feryal Haddon on 18 Dec 2023
Dear Amani,Thank you for staying at THE WB Abu Dhabi and living out your story with us. We are delighted to know you had a memorable experience. We hope to welcome you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Junko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had returned from a week of primitive camping and was pleasantly surprised that the room had a washer/dryer unit in it, so we could wash all our sweaty and dirty clothes by ourselves! Good restaurants on the premises.
Stayed 2 nights in Nov 2023
Response from Feryal Haddon on 5 Dec 2023
Dear Junko,Thank you for taking the time to share your lovely review of your recent stay with us at DoubleTree by Hilton Abu Dhabi Yas Island Residences.It is so rewarding to learn you have such positive memories during your stay and thank you for your compliments. We look forward to welcoming you again soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Mohamed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Feryal Haddon on 5 Dec 2023
Dear Mohamed,Thank you for such wonderful feedback. I am glad you enjoyed your stay to the fullest. We aim to provide a truly rewarding experience to our valued guests, and we are thrilled that we were able to exceed your expectations. On behalf of the entire team, I look forward to welcoming you again soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Anthony and Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Feryal Haddon on 25 Oct 2023
Dear Rebecca,Thank you for posting your wonderful feedback on this platform.We are happy that you were impressed with our excellent facilities and service. We hope to welcome you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Feryal Haddon on 24 Oct 2023
Dear Derek,Thank you for posting your review on Expedia.I am glad that you enjoyed your stay with us. It is our aim to provide the best facilities and service to our valued guests. It would always be our pleasure welcoming you back to the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

YOUSEF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Feryal Haddon on 5 Oct 2023
Dear Yousef,Thank you for sharing with us your recent experience.We are happy that you enjoyed your stay, and we exceeded your expectations. We can’t wait to welcome you back soon, assuring you of our personalized service and warm hospitality at all times.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Naim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Feryal Haddon on 3 Oct 2023
Dear Naim,Thank you for sharing your review on Hotels.com.It is so pleasing to know you enjoyed your stay with us, and you liked everything about our service and facilities.We can’t wait to welcome you again in the hotel soon for another memorable experience. Yours sincerely,Feryal HaddonCluster Hotel Manager

8/10 Good

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Feryal Haddon on 26 Sept 2023
Dear Ahmad,Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences and for taking the time to write your review on Hotels.com. We are happy to read that you enjoyed your stay with us, and we met your expectations.It would be our pleasure welcoming you back soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

abdulwahhab

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area better than WB
Stayed 4 nights in Sep 2023
Response from Feryal Haddon on 10 Sept 2023
Dear Abdulwahhab, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences. We are delighted to know that you had a wonderful stay with us and we exceeded your expectations. We look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

abdulwahhab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery nice hotel and big rooms friendly staff great breakfast
Stayed 4 nights in Aug 2023
Response from Mustafa on 29 Aug 2023
Dear Abdulwahab, Thank you for staying with us.It warms our hearts to know that you had a great stay with us and you enjoyed our fun, family friendly and unique facilities. We hope to welcome you again in the hotel soon for another exciting discovery and memorable experience.Yours sincerely,Mustafa Hammad

10/10 Excellent

Wing Sze Cissy

Stayed 2 nights in Aug 2023
Response from Feryal Haddon on 10 Sept 2023
Dear Wing Sze Cissy, Thank you for taking the time to share your lovely review of your recent stay with us at DoubleTree by Hilton Abu Dhabi Yas Island Residences. It is so rewarding to learn that you have such positive memories during your stay. We look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem only for early check out they told my family to leave hotel at 12 pm
Stayed 4 nights in Aug 2023
Response from Feryal Haddon on 8 Aug 2023
Dear mohammad,Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences and sharing with us your wonderful feedback.We are delighted to know that you had a wonderful stay with us, and we exceeded your expectations.On the other hand, please allow us to highlight that our official check-out time is at 11:00am and we would like to ask for your understanding if we were not able to extend your check-out time later than 12:00 noon as the hotel was running high occupancy during the period. We look forward to welcoming you again in the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are incredibly friendly and go out of their way to help. Arrived a few fours before check in time and no worries getting in early. Had a late flight when leaving so they happily extended our check out time 3 hours at no cost. Very cleans and has the best pool
Stayed 2 nights in May 2023
Response from Feryal Haddon on 24 May 2023
Dear Peter,Thank you for sharing your review on this platform.It warms our heart to know that you had an amazing stay with us, you were impressed with the exemplary service provided to you by the team. Your review is testament to all our efforts in making sure that valuable guests like you will have an exceptional experience. Rest assured that your compliments have been passed on to the team.We appreciate your high recommendation of our property and look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

8/10 Good

Kalpesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Feryal Haddon on 15 May 2023
Dear Kalpesh,Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences and sharing with us your wonderful feedback.We are happy that overall, you enjoyed your stay with us.We hope to welcome you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
It was really was excellent
Stayed 7 nights in Mar 2023
Response from Feryal Haddon on 24 Mar 2023
Dear lynda,Thank you for sharing your review on this platform.We are wholeheartedly touched by your endearing compliments and are sincerely pleased to know that you had a wonderful stay with us. We thank you for highly recommending us and we hope to welcome you again soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Shaikh Hamad, West Rifa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious apartments. Excellent for families. Great location.
Stayed 4 nights in Feb 2023
Response from Feryal Haddon on 14 Feb 2023
Dear Shaikh Hamad,Thank you for taking the time to share your lovely review of your recent stay with us at DoubleTree by Hilton Abu Dhabi Yas Island Residences.It is so rewarding to learn that you have such positive memories during your stay and thank you for acknowledging our excellent location and family friendly facilities. We look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Feryal Haddon on 2 Jan 2023
Dear Khaled,We would like to thank you for sharing your excellent review on this platform following your stay at the DoubleTree by Hilton Abu Dhabi Yas Island Residences.It is with pleasure to know that you had a memorable stay with us. We look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and having the sitting area and kitchen made a huge difference. Would totally recommend
Stayed 5 nights in Dec 2022
Response from Feryal Haddon on 2 Jan 2023
Dear lynda,Thank you for staying at the DoubleTree by Hilton Abu Dhabi Yas Island Residences and sharing with us your wonderful feedback.We are delighted to know that you had a wonderful stay with us, and we exceeded your expectations.We look forward to welcoming you again in the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely,Feryal HaddonCluster Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceived
Price tripled while booking, and I missed it before I made the non-refundable payment. The room was beautiful, but not worth the price.
Stayed 1 night in Nov 2022

10/10 Excellent

Nimisha

Stayed 1 night in Sep 2022
Response from Feryal Haddon on 3 Oct 2022
Dear Nimisha,Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences.We are delighted to know that you had a wonderful stay with us and we exceeded your expectations.We look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Mario

Stayed 1 night in Sep 2022
Response from Feryal Haddon on 3 Jan 2023
Dear Mario,Thank you for sharing your review on this platform.We would like to apologize for the delay in response due to some error in our system.It so pleasing to read you enjoyed your stay with us, and you liked everything about our service and facilities.We can’t wait to welcome you again in the hotel soon for another exciting discovery and legendary experience. Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

Ardyth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, quiet and serene. Staff very helpful.
Stayed 1 night in Aug 2022
Response from Nader Halim on 11 Aug 2022
Dear Ardyth, Thank you for staying with DoubleTree by Hilton Abu Dhabi Yas Island Residences. It is such heartwarming to know that you had a wonderful stay with us and thank you for your rewarding compliments on our relaxing ambiance and exemplary service. We appreciate your high recommendation of our property and look forward to welcoming you again in the hotel soon. Yours sincerely, Nader Halim Cluster General Manager

10/10 Excellent

Ahmed

Stayed 4 nights in Jul 2022
Response from Eleni Tsolakou on 21 Jul 2022
Dear Ahmed, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences. We are happy that you enjoyed your stay with us and we exceeded your expectations. We look forward to welcoming you again in the hotel soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service
Nice!
Stayed 1 night in Jul 2022
Response from Eleni Tsolakou on 15 Jul 2022
Dear Jay, Thank you for sharing with us your wonderful feedback. It is delight to know that you had a great stay with us. We hope to welcome you again in the hotel soon, trusting that we could provide you with the exceptional service that you truly deserve. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Othman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Eleni Tsolakou on 9 Jun 2022
Dear Othman, We would like thank you for sharing your excellent review on this platform following your stay at DoubleTree by Hilton Abu Dhabi Yas Island Residences. It is with pleasure to know that you had an excellent stay with us and we exceeded your expectations. We look forward to welcoming you back to the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities
The staff were really helpful and friendly. The room was nice and big. Lovely pool area
Stayed 2 nights in May 2022
Response from ELENI TSOLAKOU on 11 Jun 2022
Dear Courtney, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences. We are delighted to know that your stay with us was beyond expectations and you appreciated our excellent service and facilities. We look forward to welcoming you again in the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place.
Modern, clean, bright rooms. Very comfortable. Helpful staff. On site Cafe is small but adequate more dinning options available next door. Pool area wonderful. Again this is shared but this doubles your choice. Quiet areas and places for kids, perfect.
Stayed 5 nights in Mar 2022
Response from Eleni Tsolakou on 6 Apr 2022
Dear Sharon, We would like thank you for sharing your excellent review on this platform following your stay at the DoubleTree by Hilton Yas Island Residences. It is with pleasure to know that you had a perfect stay with us, and thank you for emphasizing on our excellent service and facilities. We look forward to welcoming you again in the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The appartement we reserved was very clean and comfortable with all of the amenities you need for a family. The location is perfect if you want to visit Yas island as you can literally walk to all of the attractions. We were less than impressed with the service on the first night. We arrived late and asked for bedding for the sofa bed. We called 3 times and after an hour we told them to forget about it. The front desk staff seems to be a bit young and might need more training in customer service.
Stayed 3 nights in Mar 2022
Response from Eleni Tsolakou on 31 Mar 2022
Dear Jason, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences. We are happy that you enjoyed your stay with us and we appreciate your flattering comments on our family friendly facilities and location, being close proximity to Yas Island theme parks. On the other hand, we regret that your request for extra beddings was not delivered and you were not fully satisfied with our Front Desk service. Please rest assured your comments have been shared with the respective leaders for further investigation and remedial action where required. Once again, thank you for your time and I look forward to welcoming you back to the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Ahmed

Stayed 1 night in Mar 2022
Response from Eleni Tsolakou on 30 Mar 2022
Dear Ahmed, Thank you for staying with us and sharing your review on this platform. It delights us to know that you had a wonderful stay with us and thank you for your excellent rating. We hope to welcome you again in the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

8/10 Good

ATTA-UL-NAEEM

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location, close to WB, water park and Ferrari island and Yas Mall. The hotel staff was very polite and helpful. The room was clean and our family truly enjoyed the stay during our 4 days trip
Stayed 4 nights in Mar 2022
Response from Eleni Tsolakou on 24 Mar 2022
Dear Atta-Ul-Naeem, Thank you for staying with us and sharing your excellent review on this platform. It is with pleasure to read that you had an enjoyable experience during your stay. With The WB™ Abu Dhabi's unique and one of a kind facilities, and excellent location being close proximity to the theme parks in Yas Island, our guests will surely have many exciting discoveries and stories to unfold. Once again, thank you for your feedback and we look forward to welcoming your family again in the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Feryal Haddon on 3 Jan 2023
Dear John,Thank you for sharing your review on this platform.We would like to apologize for the delay in response due to some error in our system.It so pleasing to read you enjoyed your stay with us, and you liked everything about our service and facilities.We can’t wait to welcome you again in the hotel soon for another exciting discovery and legendary experience. Yours sincerely,Feryal HaddonCluster Hotel Manager

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay on Yas Island.
As our base for our 4 days in Abu Dhabi, the Doubletree By Hilton Abu Dhabi Yas Island Residences perfectly me our needs. From the spaciousness, clean & comfortable room, and amenities, it was great to stay there. Our housekeeping service by Ana on the 3rd floor was outstanding, and Ana was a delight to get to chat with and know during our stay. The hotel cafe and its staff were just what we needed for breakfast with great service. The restaurants at the associated and attached WB hotel were outstanding, with outstanding food and service. Likewise the pool and poolside service were also just perfect. The proximity to the Yas Island Mall and other Yas Island venues make it a perfect place to stay.
Stayed 4 nights in Mar 2022
Response from Eleni Tsolakou on 22 Mar 2022
Dear Gerald, First and foremost, thank you for taking the time to review our hotel. We strive to provide the best services to our guests so your feedback goes a long way in ensuring we maintain a constant high standard of service. We are wholeheartedly touched by your endearing compliments and are sincerely pleased to know that your staycation with us was memorable. Moreover, thank you for highlighting the exceptional service provided to you by Ana. We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou

10/10 Excellent

J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
doubletree by hilton abu dhabi.
Staff are helpful, place is lovely and clean. Will stay here again on business trip.
Stayed 7 nights in Feb 2022
Response from Eleni Tsolakou on 10 Mar 2022
Dear J, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences and sharing your experience with us. It is with great pleasure to know that you were impressed with our excellent service and cleanliness. We truly appreciate your feedback and rest assured that this has been shared with the team. We can't wait to welcome you again in the hotel on your next business trip. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Jung-Hoon

Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 5 nights in Dec 2021
Response from Eleni Tsolakou on 17 Jan 2022
Dear Hotels.com member, Thank you for staying with us and sharing your feedback on this platform. We are pleased to know that you had a great stay with us and we exceeded your expectations. We hope to welcome you again in the hotel soon for another unforgettable experience. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Seungmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 4 Jan 2022
Dear Seungmo, Thank you for your review following your stay at DoubleTree by Hilton Abu Dhabi Yas Island Residences. We are delighted that you had a wonderful stay with us and we exceeded your expectations. We look forward to welcoming you back to the hotel soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

2/10 Terrible

Saif

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 28 Dec 2021
Dear Saif, Thank you for staying with us and sharing with us your recent experience. We regret to hear that our services did not meet your expectations during your stay with us. As we take our guests feedback with utmost importance, we would appreciate if you can kindly send us more details of your reservation and experience so we can check and investigate on your concerns. Nevertheless, we apologize for the inconvenience you have had. It is our desire to maintain and enhance our guests’ satisfaction and your additional feedback would be most helpful in this regard. Thank you once again for your time and we hope you will give us another chance to be of service to you in the future, trusting that we could provide you with a favorable stay next time. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

2/10 Terrible

Saif

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service overall
Staff not professional at all and all the times confused.check in took almost 40 min. Any service will take more than 30 min to reach. The price for breakfast is expensive considering that other 5 star hotels have better price and better discount options. Staff not helpful at all for any inquiry. They keep calling me to check how many rooms I used like they don’t have system to verify by themselves. Not recommended if the service is not improved and the price for walk in breakfast needs to be revised
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 28 Dec 2021
Dear Saif, Thank you for staying with us and sharing with us your recent experience. We regret to hear that our services did not meet your expectations during your stay with us. As we take our guests feedback with utmost importance, we would appreciate if you can kindly send us more details of your reservation so we can check and investigate on your concerns. Nevertheless, we apologize for the inconvenience you have had. It is our desire to maintain and enhance our guests’ satisfaction and your additional feedback would be most helpful in this regard. Thank you once again for your time and we hope you will give us another chance to be of service to you in the future, trusting that we could provide you with a favorable stay next time. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

RONDINELLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice and Clean residence Hotel. Very convenient a
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 21 Dec 2021
Dear Rondinelli, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences and sharing with us your wonderful feedback. We are delighted to know that you had a wonderful stay with us and we exceeded your expectations. Your compliments are truly appreciated. We look forward to welcoming you again in the hotel soon, assuring you of our personalized service and warm hospitality at all times. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Great location situated right net to Warner Bros Abu Dhabi. I particularly like that you can also use the adjoining WB Hilton facilities which have a great large family pool, outdoor kids cinema, kids splash pool area and swim up bar. The Double Tree then has an adults only pool, with bar, Cabannas and good vibe.
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 21 Dec 2021
Dear Andrew, We would like thank you for sharing your excellent review on this platform following your stay at DoubleTree by Hilton Abu Dhabi Yas Island Residences. It is with pleasure to know that you had a memorable stay with us, and were impressed with our facilities and location. We look forward to welcoming you again in the hotel soon. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
I would recommend this hotel, although the breakfast buffet was very disorganized. Very friendly staff and a great room with excellent facilities. Great gym especially.
Stayed 2 nights in Dec 2021
Response from Eleni Tsolakou on 21 Dec 2021
Dear Hotels.com Member, Thank you for sharing your feedback about your recent stay at DoubleTree Abu Dhabi Yas Island Residences. We are glad to read that you had an enjoyable experience with us. Thank you for highlighting our great gym facility and the exceptional service provided to you by the team. On the other hand, we have taken into account your comment about the breakfast and please rest assured this has been shared with the concerned department heads for further improvement. Once again, thank you for your feedback and highly recommending us to the other travelers. We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and warm hospitality at all times. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Waiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 19 Dec 2021
Dear Waiel, Thank you for staying at the DoubleTree by Hilton Abu Dhabi Yas Island Residences and sharing with us your wonderful feedback. We are delighted to read that you had a great experience with us and we exceeded your expectations. We look forward to welcoming you again in the hotel soon, assuring you of our personalized service and warmth hospitality at all times. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel. Excellent all round.
Stayed 4 nights in Dec 2021
Response from Eleni Tsolakou on 15 Dec 2021
Dear Kevin, Thank you for staying at DoubleTree by Hilton Abu Dhabi Yas Island Residences and taking the time to tell us about your recent experience. We sincerely value your comments in our continuous effort to provide exemplary experience to our valued guests. It would always be our pleasure welcoming you again in the hotel soon for another memorable experience. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Sunil

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
New hotel, good room sizes. Staff are very helpfull. Overall very good stay.
Stayed 3 nights in Dec 2021
Response from Eleni Tsolakou on 15 Dec 2021
Dear Sunil, Thank you for staying at the DoubleTree by Hilton Yas Island Residences and sharing with us your wonderful feedback. It is with pleasure to know that you had a memorable stay with us and thank you for your rewarding compliments on our room and service. We look forward to welcoming you again in the hotel soon, assuring you of our personalized service and warmth hospitality at all times. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at dozen of hotels in Abu Dhabi. This was on the top of the list of best stays/experiences ever. Staff were very hospitable. Thank you so much. Special thanks to Bao, Adalya, ramez, pretty from front desk, camlia from room service, ade from housekeeping
Stayed 1 night in Dec 2021
Response from Eleni Tsolakou on 8 Dec 2021
Dear Dana, Thank you for taking the time to share your lovely review of your recent stay with us at DoubleTree by Hilton Yas Island Residences. It is so rewarding to learn that you have such positive memories during your stay and thank you for acknowledging our team’s efforts in ensuring your stay is nothing short of outstanding. Rest assured that your compliments have been shared with Bao, Adalia, Ramez, Pretty, Camilia and Ade, and this will surely serve as an encouragement for us to continually strive for excellence. We look forward to welcoming you again in DoubleTree by Hilton Yas Island Residences, your home away from home. Yours sincerely, Eleni Tsolakou Cluster Hotel Manager